Water Meter Field Technician II

City of Burlington, Vermont•Burlington, VT

2d•Onsite

About The Position

The Water Meter Field Technician II is responsible for advanced execution of all field based meter management functions to ensure accurate billing of residential and commercial accounts. This includes meter reading, meter installation, maintenance and repair, and interior service line assessment and modifications and advanced meter troubleshooting. This position travels to customer locations and acts as direct liaison between Water Resources and residents regarding water metering systems, and is responsible for providing courteous and accurate service in an effort to create an exceptional customer experience. In addition, this position is responsible for advanced locating and marking underground water utility infrastructure. Applications for Water Meter Field Technician In Training, Water Meter Field Technician I, and Water Meter Field Technician II will all be considered to fill this opening. The tiering system is a way to encourage growth and skills development within a Department, and once an employee meets the criteria for a higher tier they are automatically promoted to that role. While this is a great way for our Employees to get experience and grow in a specific role, we also encourage external applicants to apply to any level of the roles that match an applicant’s professional experience.

Requirements

Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
High School Diploma or equivalent required.
Minimum of three (3) years previous experience in water meter reading, installation and maintenance required.
Vermont State Operator Classification, Class D or equivalent required.
Commercial Driver’s License Class B required.
Documented completion of sixteen (16) hours of meter focused training as approved by management required.
Minimum of three (3) years previous experience with underground locating and a minimum of one (1) year experience with advanced and complex underground locating is required.
Documented completion of a management approved course in underground location required.
Completion of OSHA 10 required.
Documented proficiency with the customer information system and meter data management system software as it relates to the review of meter performance and investigation of meter to cash anomalies.
Documented knowledge of AMI meter technology required.
Demonstrated ability to learn, understand and explain advanced technical/engineering concepts as related to water meter technology and installation is required.
Demonstrated ability to learn, understand and explain the water distribution system, connectors, including but not limited to locating underground service lines such as gas and power supply, principles of water pressure and hydraulic engineering is required.
Ability to read and understand blue prints to identify and locate water shut-offs, and water lines required.
Ability to use computers, smart phones, iPads, email and the internet effectively is required.
Knowledge about and ability to operate power and hand tools related to metering and water distribution required.
Training in construction equipment and tool use and their related safety practices required.
Ability to determine and demonstrate appropriate methods, procedures and techniques for tasks assigned.
Ability to respond to emergencies in a calm, professional manner.
Ability to lift up to 60 pounds chest high, frequency 2-3 times daily on average.
Ability to complete work projects in a timely manner to avoid extensive interruption of service for water users.
Ability to safely operate vacuum unit, blow wand, dump truck, sidewalk plows, Power Tools, Manual Hand Tools, Mechanical Hand Tools, and other related equipment
Ability to climb ladders in and out of trench excavations.
Ability to work in confined spaces and in moving traffic areas required.
Ability to work in all weather conditions required.
Ability to work after-hours, nights, weekends and on call as required.
Ability to operate wheeled and tracked snow plow equipment on City streets and sidewalks to plow, remove snow and ice, salt and sand.
Flexible team player that takes direction well, is safety conscious, customer-oriented, and willing and able to learn to operate all equipment and perform all tasks as assigned required
Ability to create and maintain an environment that appropriately embraces the 6 operating principles; Customer Service, Fiscal Responsibility, Good Labor Relations, Employee Empowerment, Cooperation and Constant Improvement.
Ability to work effectively and in a professional manner with crew members and leaders, other divisions and the general public.
Ability to learn and maintain VOSHA safety rules and regulations as they pertain to the Department of Public Works.
Regular and timely attendance is necessary and is essential to meeting the expectations of the job functions.
Ability to understand and comply with City standards, safety rules and personnel policies and Chapter 31 of the City ordinance.

Responsibilities

Obtains readings for all water meters according to predetermined schedule.
Utilizes both Automated Meter Reading (AMR) and Advanced Metering Infrastructure (AMI) data collectors including fixed network gateways, vehicle mounted mobile unit, handheld RF device and/or belt clip transceiver.
Analyzes meter reading routes to achieve optimization for data collection.
Completes file imports and exports in the Meter Data Management System (MDMS) and notifies supervisor of any irregularities.
Reviews meter reading exception reports from MDMS for transmission failures and enters the appropriate failure codes.
Responsible for performing meter reading verifications related to exception reporting or property transfers.
Responsible for obtaining and sending data logs to Customer Care & Billing upon request.
Receives daily work schedule from supervisor, prepares vehicle with required equipment, tools, materials & supplies as needed and completes tasks according to schedule.
Performs new installations, maintenance, replacements and repairs on residential and commercial water meters of all sizes and complexities according to departmental policy and American Water Works Association (AWWA) standards.
Connects meter interface units (endpoints) to meter registers according to wire color and ensures they are activated.
Performs gate and ball valve replacements on all service lines material types including ductile iron, galvanized, copper and plastic.
Responsible for altering incoming water services to accommodate manifold for approved irrigation or secondary meters according to departmental policy and AWWA standards.
Turns water off and on at curb stop for both domestic and fire services as requested.
Removes water meters of all sizes as requested.
Inspects area upstream and downstream of the water meter for unusual configurations, defects, leaks, suspicious conditions or violations of departmental policy including unauthorized connections.
Identifies the necessary corrections, leads meter related resolutions and follows up with other City departments as needed.
Responsible for testing of all water meters according to AWWA standards.
Disassembles water meters for proper disposal.
Installs water meters on hydrants for dust abatement or construction according to departmental policy.
Completes electronic assessment forms for all meter and endpoint installations and/or replacements accurately and completely.
Completes electronic order forms for all billable work accurately and completely.
Participates in the technical review of engineering and mechanical plans related to new or changing meter connections.
Completes daily customer visits according to schedule for meter installation, replacements, abnormal consumption readings, noisy meters, low water pressure or other meter and service functionality concerns.
Explains the operation and measurement elements of meters to customer while in the field, and reports any questions that require additional follow up to Customer Care.
Evaluates valves and service line material during appointments and recommends replacement in accordance with departmental policy.
Delivers service termination notices and performs disconnections and restorations as requested by Customer Care Associates in accordance with City Ordinance.
Notifies Customer Care Associates and supervisor about any missing curb boxes or those requiring extensive excavation encountered during service terminations.
Maintains a high level of professionalism and works to establish a positive rapport with each customer when communicating by phone, email or in person.
Completes all regular and emergency Dig Safe ticket requests within required deadlines according to State Law.
Locates water mains, services and valves using Electromagnetic, Magnetic and Dowsing technologies without assistance.
Uses Geographical Information Systems (GIS), paper and digitized maps to confirm locations as needed.
Identifies and marks locations with spray paint, flags and other materials as needed.
Collects GPS coordinates to ensure accurate mapping and assists supervisor in resolving any discrepancies with the GIS & Field Specialist.
Performs light excavation with shovel or metal probe to expose buried curb boxes.
Notifies ticket originator when marks do not have a high degree of certainty, and recommends hand excavation for those areas.
Determines efficient travel route to and from each locate.
Responsible for providing on call response to emergencies for suspected water leaks, main breaks, building fires, water leaks upstream of the meter, frozen meters, or service restoration for non-payment as directed by on call schedule.
Access and clean out curb boxes and gate valve boxes for system isolation as necessary.
Reviews and coordinates collection of asset information for the various categories of infrastructure through the use of applicable technology.
Maintains assigned vehicle and equipment in proper working order.
Ability to work independently in the absence of onsite supervision while performing essential duties.
Complies with all departmental safety policies, protocols and procedures and OSHA regulations, including but not limited to ensuring a safe work area, wearing appropriate Personal Protective Equipment, and stopping work if there is any question of safety.
Attends leadership, technical or other professional training to support performance of duties as recommended by management.
Attends safety and professional development trainings as required.
Represents Water Resources at community events to promote departmental initiatives and programs.
Plows City streets and sidewalks with the street division in accordance with the provisions of the Union contract.
Provides on-call coverage as assigned including nights, weekends and holidays.
May be required to assist the Distribution Field Crew with routine distribution work as necessary as assigned.
Provides guidance to and assists with training of Meter Technician In Training and Meter Technician I as assigned.
Serves as team lead in absence of supervisor.
Performs other duties as required.