Water Meter Technician 1

Consolidated Municipality of Carson City•Carson City, NV

1d•Onsite

About The Position

Under general supervision, performs specialized duties in the meter maintenance, customer response, and conservation awareness units relating to water services. This role involves reading and recording water consumption, installing and repairing water meters, assisting with infrastructure maintenance, and interacting with customers regarding their water services. The position requires obtaining specific certifications and may involve on-call duties and overtime.

Requirements

Equivalent to a High School education or GED.
Two (2) years of customer service experience.
Valid Class C driver’s license.
Must obtain OSHA 10 certification within fifteen (15) days of employment.
Must obtain flagger certification within 8 months of employment.
Must obtain a Nevada Water Operator Distribution Grade 1 certificate within 12 months of employment.
Must obtain a Nevada Water Operator Distribution Grade 2 certificate within 24 months of employment.
Must take pre-employment physical examination and Respiratory Fit test.
Knowledge of Water Distribution Systems.
Knowledge of Meter Services rules, regulations, policies, and operating procedures.
Knowledge of Meter equipment used by the City.
Knowledge of Basic mathematics.
Knowledge of Geography of the City.
Knowledge of Principles and techniques of customer service.
Knowledge of Tools and equipment used in the trade.
Ability to identify and resolve operational, technical, and procedural problems and communicate effectively verbally and in writing.
Ability to prepare clear and concise written reports.
Ability to operate an assortment of measurement tools and equipment.
Ability to use computers and associated software packages.
Ability to establish and maintain effective working relationships with all personnel contacted in the course of duties.
Ability to perform maintenance work related to water meter operations in a safe and efficient manner.
Ability to perform safe operation and maintenance of hand and power tools related to the work.
Ability to safely drive a variety of vehicles and heavy equipment.
Ability to maintain accurate records of work performed.
Employees must reside within 30 minutes of Carson City.
Employees must be willing to work overtime, shifts, weekends, and holidays.
Required to be on-call.
New employees are required to submit to a fingerprint-based background investigation and a drug screen.
Must complete Section 1 of the Form I-9 along with the required proof of their right to work in the United States and proof of their identity prior to starting employment.

Nice To Haves

Valid Class A driver’s license is preferred at time of hire.

Responsibilities

Reads and records consumption of residential and commercial water meters with mobile and hand-held reading devices; verifies that readings are within acceptable parameters.
Installs new water meters 4” and smaller; records meter and account information and initiates new services; programs water meters when necessary.
Assists in the repairs of main line leaks when necessary.
Assists in fire hydrant maintenance.
Assists in distribution valve maintenance.
Locates service addresses and verifies meter numbers.
Repairs leaks on water meters 4” and smaller by replacing washers, tightening connections, and replacing fittings; removes defective meters, installs new meters when necessary.
Checks meters of various sizes for stuck dials and inoperable parts.
Turns off services for delinquent accounts; places lock on services; removes meters; restores services to delinquent accounts after payment is made, by removing locks and turning services back on, or installing meters.
Rechecks delinquent customers whose services have been terminated by checking for occupancy and verifying that services are still off; examines meter areas to ensure locks are in place and that there are no illegal connections; refers violations to appropriate person for further action.
Prepares and places warning tags and information hangers on customer doors relating to delinquency, conservation, water waste, broken sprinklers, and temporary loss of service due to repairs in the area.
Performs facility inspections of new developments and subdivisions for readiness of meter installation and certificate of occupancy; provides information on project progress to appropriate personnel for service connections to the City's water system.
Loads and unloads data to and from the automated meter reading and work order systems; enters data into the computerized billing system and City computers.
Installs, programs, and integrates radio-read units.
Answers customers' questions and provides general information regarding water meters and connections to the distribution system; refers customers to Customer Services for technical questions regarding billing or other City services.
Digs ground around meters and meter boxes; bails and pumps standing water from meter boxes and vaults; uses weed trimmer to clear grass and weeds from alleys and easements; uses various tools to install and remove water meters.
Assists with tests and repairs of residential, commercial, and construction meters of various sizes.
Replaces missing or broken water meter lids and boxes.
Assists with repairs and maintenance of water meter vaults and lids, ensuring safe access and operation.
Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
Uses standard office equipment, including a computer, in the course of the work; drives City vehicles to work sites, transports materials and assists other staff as required.
Demonstrates courteous and cooperative behavior when interacting with the public and City staff; acts in a manner that promotes a harmonious and effective workplace environment.