Water Education Center Program and Facility Supervisor

Central Arizona Project•Headquarters - Phoenix 85024, AZ

About The Position

The Program and Facility Supervisor is responsible for the day-to-day operations and overall coordination of the Water Education Center (WEC) at Central Arizona Project (CAP). The WEC is a public-facing facility designed to educate and engage diverse audiences about water and CAP’s role in Arizona’s water future. The supervisor ensures that interactive exhibit spaces, meeting and conference rooms, and public gathering areas are operated, scheduled, and maintained to support educational programming and stakeholder engagement. The role works collaboratively across CAP departments to develop and deliver programs that maximize use of the WEC, improve visitor experience, and support CAP’s outreach and education activities. It also oversees facility scheduling and event logistics; develops partnerships and year-round programming; supports visitor services; and oversees CAP’s K-12 curriculum and related outreach programming.

Requirements

Bachelor’s degree in Public Administration, Facilities Management, Event Management, Education, or a related field.
At least 7 years of experience in facility operations, event coordination, program management, or a related field.
Strong organizational and scheduling skills, including the ability to manage multiple priorities in a dynamic environment.
Excellent communication and interpersonal skills and a strong customer service orientation.
Ability to coordinate logistics across teams, departments, and external partners.
Familiarity with facility scheduling systems and event coordination tools.
Strong problem-solving skills and ability to respond effectively to operational challenges.
Understanding of public-facing facility operations and safety protocols.
Valid Arizona driver’s license and a good driving record; candidates hired from outside Arizona must obtain an Arizona driver’s license.

Nice To Haves

Experience working in a visitor center, museum, education center, or similar public-facing facility.
Familiarity with interactive exhibits or educational programming environments.
Experience supporting multi-use public, educational, or stakeholder-focused facilities.
Experience supporting stakeholder engagement, public outreach, or community-based programs.
Previous leadership or supervisory experience.

Responsibilities

Oversee daily WEC operations and ensure a safe, clean, functional, and welcoming environment for visitors, stakeholders, and staff.
Coordinate with CAP Facilities, IT, Security, and other internal teams on operational readiness and timely issue resolution.
Monitor interactive exhibits and displays, coordinating repairs, updates, and enhancements with vendors and internal teams.
Develop, implement, and maintain standard operating procedures for facility use and operations.
Manage the master schedule for WEC exhibit areas, outdoor spaces, meeting rooms, and conference and event spaces.
Coordinate and prioritize internal and external space-use requests in line with CAP’s mission and operational needs.
Serve as a point of contact for reservations, logistics, and scheduling, coordinating with housekeeping, protective services, and facility maintenance.
Maintain scheduling systems and track facility utilization, trends, and performance metrics with staff.
Coordinate with management regarding issues that arise.
Develop an annual master plan and engaging programs and events for the public and school groups.
Develop and deliver year-round joint programming with community organizations to encourage continued and varied public engagement.
Oversee logistics for CAP-hosted programs, public events, stakeholder meetings, field trips, and educational experiences at the WEC.
Coordinate events on site, including setup, audiovisual support, vendor management, and troubleshooting.
Ensure spaces are appropriately configured for different program formats and audiences.
Bring together subject matter experts to design and create a multidisciplinary research and leadership community and program focused on water security challenges in the Southwest.
Develop a framework and curated environment for focused, creative work toward program goals.
Serve as the primary liaison and relationship manager for visiting scholars, executives, water leaders, and other experts.
Develop and maintain partnerships with government, research, and business communities.
Support a consistent, high-quality visitor experience reflecting CAP’s commitment to education, transparency, and public service.
Support front-of-house operations, including visitor flow, safety, wayfinding, and customer service.
Identify opportunities to improve engagement through the use of WEC space, exhibits, and amenities.
Develop surveys and metrics to assess and analyze effectiveness.
Oversee CAP’s K-12 curriculum, keep it current and relevant, and develop outreach and WEC programming connecting schools in the three-county service area with the material.