Water and Fire Restoration Production Manager

SERVPRO of Northwest Brooklyn - 09821•New York, NY

32d•$75,000 - $95,000•Onsite

About The Position

The production manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened!”

Requirements

MUST have Water and Fire Damage Remediation Experience.
Effective written and oral communication
Intermediate math skills
High school diploma/GED
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to sit/stand/walk for prolonged periods of time
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning products/chemicals
Ability to travel locally and out of state when necessary
Water damage restoration: 3 years (Required)
Driver's License (Required)

Nice To Haves

Experience in cleaning/restoration preferred
IICRC certifications preferred
IICRC Certification (Preferred)

Responsibilities

Manage the customer experience and overall customer satisfaction.
Manage the client experience and overall client satisfaction.
Provide priority response to potential customers.
Develop scope of work for projects and review estimates.
Negotiate customer and/or client approval of project scope and estimate.
Schedule crews and resources to provide service on active projects.
Coordinate and oversee the production of services with crews and subcontractors.
Document and/or review job file to support the services provided.
Maintain communication with internal and external stakeholders.
Manage production expenses.
Manage equipment and materials (assets).
Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.