Watchfloor Operator

New York City Economic Development Corporation•New York, NY

9d•$29 - $30•Onsite

About The Position

The NYC Ferry Watchfloor monitors daily movements and operational aspects of the NYC Ferry System. Watchfloor staff provide operational oversight and serve as the internal communications hub during emergencies, keeping NYCEDC and City leadership informed of urgent or emergent situations. This part-time role supports the NYC Ferry Watchfloor as part of a four-person team. Operators work independently across two daily shifts and provide field-shift coverage as needed. Each shift includes checking in, actively reviewing and communicating system status, and submitting a close-out report. Shift schedules may vary to meet operational coverage needs. Morning shifts run from 5:30 a.m. to 2:30 p.m.; evening shifts run from 2:00 p.m. to 11:00 p.m. Field shifts involve observing, assessing, and documenting conditions aboard ferries and at ferry landings. Field shifts are scheduled four times per week in spring and summer and twice per week during the rest of the year. Typical field shifts run from 9:00 a.m. to 5:00 p.m., last eight hours, and include a one-hour break. The role averages 20 hours per week during fall and winter (November–April) and 28 hours per week during spring and summer (May–October). Weekly hours may vary according to operational needs, and no fixed schedule is guaranteed.

Requirements

An associate or bachelor’s degree is preferred; alternatively, at least two years of experience in dispatching, logistics, emergency services, or a related field.
Ability to take ownership of assigned responsibilities while maintaining accuracy and attention to detail.
Clear and effective written and verbal communication skills, along with critical-thinking skills to convey timely operational information to peers and managers.
Ability to communicate effectively and professionally with senior management during real-time emergencies and time-sensitive situations.
Dependability and availability for field and on-site work between 5:30 a.m. and 11:00 p.m., seven days a week.
New York City residence is required within 180 days of hire.

Nice To Haves

Associate or bachelor’s degree.

Responsibilities

Closely monitor NYC Ferry operations throughout the service day.
Periodically check ferry landings and vessels in the field to ensure compliance with safety, security, and customer service standards.
Communicate with the ferry operator’s dispatch unit and relay issues to the NYCEDC team as needed.
Monitor vessel traffic in the harbor and track on-time performance.
Record key metrics and incident reports.
Respond to emergency situations according to protocol.
Maintain operations records.
Perform other duties as assigned.