Watches & Fine Jewelry Team Lead
About The Position
As the Watches & Fine Jewelry (W&FJ) Team Lead, you are both a passionate ambassador of the CHANEL brand and a hands-on leader for the boutique’s W&FJ business. In this dual role, you will coach, mentor, and develop W&FJ Sales Specialists while also driving your own sales performance. You are accountable for cultivating a high-performing, client-focused sales team, setting the standard for excellence in selling, service, and team collaboration. The Team Lead acts as the bridge between Sales Specialists and Management, ensuring operational excellence and upholding CHANEL’s values at every touchpoint.
Requirements
- Proven ability to mentor and elevate sales team performance, ideally with experience coaching others in a luxury retail environment.
- At least 5 years’ experience selling Watches & Fine Jewelry, with deep product knowledge and a passion for the category.
- Ability to inspire, engage, and develop both clients and team members.
- Demonstrated success achieving individual and team targets.
- A commitment to supporting both the boutique’s overall success and the development of others.
Responsibilities
- Mentor and coach W&FJ Sales Specialists to elevate their skills, confidence, and results through daily feedback, role-modeling, and collaborative goal-setting.
- Facilitate regular product and sales technique training, sharing insights and motivating the team to exceed expectations.
- Support the Boutique Manager in recruitment, onboarding, and ongoing evaluation of W&FJ Sales Specialists.
- Achieve personal and team sales goals, directly contributing to boutique results while empowering team members to grow their client portfolio and maximize every selling opportunity.
- Partner with the Boutique Manager to set, monitor, and review sales targets for W&FJ Sales Specialists, ensuring accountability and recognition of achievements.
- Deliver exceptional, personalized service to CHANEL clients and VIPs, ensuring every interaction reflects the brand’s standards.
- Guide the team to foster long-term client relationships through thoughtful follow-up and expert advice.
- Oversee operational standards specific to the W&FJ business, including inventory management, visual merchandising, and event execution.
- Collaborate with management on W&FJ stock planning, product launches, and boutique events.
- Uphold and model CHANEL’s grooming, presentation, and service standards at all times.
- Maintain a positive, collaborative team spirit, inspiring others through clear communication and shared purpose.
Benefits
- Private medical and dental insurance
- Long-term disability coverage
- Life insurance
- Accidental death and dismemberment insurance
- Option to add family members to health coverage
- Company pension plan
- Bonus program
- Generous vacation days
- Sick leave
- CSR (volunteering) days
- Day off for your birthday
- Robust global parental leave policy
- Employee Assistance Program (EAP) with 24/7 access to resources including counselling, legal support, wellness services, and financial guidance.
- Mentorship programs
- Learning opportunities
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
