Watch Team Analyst

CommIT Enterprises•Kansas City, MO

2d•Onsite

About The Position

CommIT Enterprises, Inc. is seeking a Watch Team Analyst to join its Operations Watch Team in Kansas City, Missouri. The role provides 24x7x365 real-time analysis of events and incidents on the client’s enterprise network and serves as a team consultant to the Operations Watch Officer. Using IT service management tools, the analyst monitors and detects network events, takes immediate action to support mission readiness, troubleshoots networking, server, and application incidents, and creates Daily Turnover Log entries according to standard operating procedures. Tools named in the posting include Event Management Tools, BMC Remedy, SharePoint, and Service Operations tools. The schedule is 1800–0600, Wednesday through Friday, and every other Saturday. The work is generally performed in an office environment at a contractor site, with 0–10% travel possible. The position may require off-hours work to support releases and outages. A Top Secret clearance with SCI eligibility is required. The anticipated annual salary range is $70,000–$80,000; final compensation depends on job-related factors and qualifications.

Requirements

At least 3 years of demonstrated experience working on an operations staff, assisting the Watch Team Lead with gathering information, tracking incidents, and preparing reports.
Three years of related Watch Analyst experience.
Required IAM Level I certification: CAP, CND, Cloud+, GSLC, Security+ CE, or HCISPP.
Background in IT business processes and cyber incident response.
Proficiency with ITSM tools such as BMC Remedy, SharePoint, and event management systems.
Knowledge of troubleshooting methodologies for networking, servers, and applications.
Ability to work in a high-pressure, 24x7x365 shift-based environment.
Strong analytical and problem-solving skills.
Good communication and interpersonal skills.
Ability to follow policies and procedures.
Top Secret clearance with SCI eligibility.
Ability to lift up to 10 pounds; occasional lifting or carrying of small articles.

Nice To Haves

Familiarity with the ITIL v4 framework.
Experience working directly with military leadership in an operational capacity.
Experience with the Remedy ticketing system.

Responsibilities

Monitor, detect, and take immediate action on network events and incidents.
Identify problems and take appropriate actions according to Operations Watch Team procedures.
Create formal reports and assign work requests to the appropriate group.
Collect and analyze events and incidents from multiple sources, correlating information across IT management tools.
Advise the Operations Officer on business processes for achieving desired results.
Manage, track, and file information received and produced by the client.
Assist with creating and distributing on-demand Situation Reports.
Create Daily Turnover Log entries in accordance with Watch SOPs.
Serve as an action officer with knowledge of cyber incident response, event management, incident management, and change management.
Organize client data according to team procedures and file information so it can be retrieved quickly for decision-making.
Provide Watch Team reports as needed.
Provide executive-level Watch Team briefings on behalf of the client.
Troubleshoot networking, server, and application incidents.