Watch Team Analyst

CommIT Enterprises•Kansas City, MO

2d•Onsite

About The Position

CommIT Enterprises, Inc. is seeking a Watch Team Analyst in Kansas City, Missouri. As a member of the Operations Watch Team, the analyst provides 24x7x365 real-time analysis of events and incidents on clients’ enterprise networks. The role consults with the Operations Watch Officer and uses IT service management tools to monitor and detect network events, take immediate action, and support mission readiness. Tools include event management tools, BMC Remedy, SharePoint, and Service Operations tools. The analyst also troubleshoots networking, server, and application incidents and creates Daily Turnover Log entries in accordance with standard operating procedures. The schedule is 1800–0600, Sunday through Tuesday, and every other Saturday. The position is performed in a general office environment at a contractor site, with 0–10% travel possible. Off-hours work may be needed to support releases and outages. A Top Secret clearance with SCI eligibility is required. The anticipated salary range is $70,000–$80,000 annually; final compensation depends on job-related factors.

Requirements

At least 3 years of demonstrated experience working on an operations staff, assisting the Watch Team Lead with gathering information, tracking incidents, and preparing reports.
3 years of related Watch Analyst experience.
Background in IT business processes and cyber incident response.
Required IAM Level I certification: CAP, CND, Cloud+, GSLC, Security+ CE, or HCISPP.
Proficiency with ITSM tools such as BMC Remedy, SharePoint, and event management systems.
Knowledge of troubleshooting methodologies for networking, servers, and applications.
Ability to work in a high-pressure, 24x7x365 shift-based environment.
Strong analytical and problem-solving skills.
Good communication and interpersonal skills.
Ability to follow policies and procedures.
Top Secret security clearance with SCI eligibility.

Nice To Haves

Familiarity with the ITIL v4 framework.
Experience working directly with military leadership in an operational capacity.
Experience with the Remedy ticketing system.

Responsibilities

Monitor, detect, and take immediate action on network events and incidents.
Identify problems and take appropriate actions according to Operations Watch Team procedures.
Create formal reports and assign work requests to the appropriate group.
Collect and analyze events and incidents from multiple sources, correlating information across IT management tools.
Advise the Operations Officer on business processes to achieve desired results.
Manage, track, and file information received and produced by the client.
Assist with creating and distributing on-demand Situation Reports.
Create Daily Turnover Log entries in accordance with Watch SOPs.
Serve as an action officer with knowledge of cyber incident response, event management, incident management, and change management.
Organize client data according to team procedures and file information for efficient retrieval and decision-making.
Provide Watch Team reports as needed.
Deliver executive-level Watch Team briefings on behalf of the client.
Troubleshoot networking, server, and application incidents.