Watch Repair Technician

CHANEL • New York, NY

3d • $46,300 - $100,000 • Onsite

About The Position

CHANEL is looking for a Watch Repair Technician to join our Retail Team in Beverly Hills. You will play a leading role in elevating client experience. This role interfaces with our boutique team and is a key partner for our After Sales Service Center. Our ideal candidate will have 2-5 years of experience and a passion for the Watch and Fine Jewelry product category.

Requirements

• Proven expertise in luxury watch repair and diagnostics.
• Strong communication skills, with the ability to explain technical concepts clearly and diplomatically to staff and clients.
• Collaborative spirit—build relationships with the Central Repair Workshop and support boutique teams.
• Confidence and presence in a luxury retail environment, engaging clients daily and at events.
• Detail-oriented approach and ability to perform initial analysis on all incoming repairs.
• Familiarity with maintaining stock quality, including battery updates and light polishing.
• Good understanding of repair equipment and equipment maintenance.
• 5+ years’ experience repairing luxury timepieces (from diagnostics to total revision).
• Formal training in watchmaking or equivalent experience.
• Computer literacy for repair tracking and claims management.
• Well-organized, detail-oriented, patient, and proactive.
• Ability to stand and lift up to 20 lbs.

Nice To Haves

• Experience with 18K fine jewelry repairs a plus.
• Familiarity with polishing equipment, including flex shaft and full-sized polishing machines, preferred; candidates without this experience will receive on-the-job training.

Responsibilities

• Deliver in-store technical expertise and support for CHANEL boutiques.
• Elevate the aftersales experience for our clients, performing thorough inspections, testing, and diagnostics on CHANEL watches and jewelry.
• Perform a full range of watch repairs—including polishing and some light jewelry repairs—adhering to CHANEL’s exacting standards.
• Responsible for Battery Service, Maintenance Service of mechanical and quartz watches, and the complete disassembly, assessment, repair, cleaning, oiling, and assembly of mechanical movements.
• Collaborate with the Central Repair Workshop on repairs, spare parts orders, and database updates.
• Share technical watchmaking knowledge with staff and assist with challenging aftersales cases.
• Interact directly with clients, offering expert advice and technical explanations to educate them about CHANEL creations.
• Attend technical trainings provided by the Regional WFJ Trainer.
• Support inventory control, replenishment, and management of repair materials and spare parts.
• Maintain an organized, clean, and efficient repair workshop.
• Identify and report quality or authenticity issues to management.
• Help develop and maintain SOPs for repair workshops to optimize process and cost effectiveness.
• Conduct complete testing and quality control of all repairs, including watch functions and water resistance.
• Log repairs, track progress, and manage quality of items in stock.

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed