Watch Clerk

Regional Municipality of Wood Buffalo•Fort McMurray, AB

1d•Onsite

About The Position

Be the difference in someone’s day. At the heart of the Regional Municipality of Wood Buffalo, our Community Services team is all about people. Whether you’re supporting the RCMP, building partnerships, or answering resident inquiries through Pulse, you’re helping create safe, connected, and thriving communities. We’re united by one purpose: serving people and strengthening the region. If you're passionate about making a real difference and want to be part of a collaborative team that supports every corner of the municipality, this is your opportunity to help build a better tomorrow.

Requirements

Certificate in Business Administration, Criminal Law, Office Administration, Policing, or related field is required.
Two (2) years of experience in a fast-paced, responsible, clerical, (operational or administrative) support position is required.
Ability to establish and maintain cooperative, collaborative, and productive work relationships.
Ability to maintain professionalism, composure, and diplomacy in a demanding work environment that may include stressful situations.
Ability to be a self-starter and work independently.
Strong communication, interpersonal, and customer service skills.
Actively seeks to understand information communicated by listening and asking for clarification when needed.
Ability to clarify and convey information in a clear and concise manner, in person, via phone, and/or radio.
Strong organizational and decision-making skills along with a detail-oriented work style to manage multiple tasks at once.
Ability to deal courteously and effectively with a diverse range of people, using judgement, tact, and sound decision-making skills, sometimes in conflict situations.
Ability to work a rotating shift that includes holidays, evening/night shift, and weekends.
Ability to acquire and maintain an RCMP enhanced reliability security clearance is required.

Nice To Haves

Related experience in a police or legal environment is an asset.
Previous radio experience is an asset.
A valid Class Five (5) Operator’s License is an asset.

Responsibilities

Provide first line support for member safety, running queries for emergent situations and perform status updates (10-70 checks).
Initiate dispatch of supports, as required.
Receive and dispatch emergency calls during NAOCC outages, PULSE inquires and RMWB after-hours calls.
Update Members’ schedules within TEAM to reflect court or other relevant dates and perform the overtime callouts for RCMP Members.
Monitor base radio station transmission for both rural and municipal repeaters.
Accurately record and modify data on PROS, CIIDS, Report Exec and any other applicable databases.
Advise the applicable RMWB contact when hazards are identified that impact public safety (i.e., traffic lights out, electrical box issues), as per applicable processes.
Pull and replace files, warrants, issue and replace required equipment.
Review files to ensure PROS compatibility, adherence to UCR rules, and that they are complete for administrative purposes.
Answer multi-line phone, respond promptly, provide information, process direct calls, and take accurate messages while ensuring to follow all applicable RCMP and municipal policies.
Assist Members/Units not assigned to a watch with various tasks related to the operation of the detachment.
Input data to create various reports including the watch report, which details the events of the shift for distribution within the detachment.
Enter, revise, or remove warrants, prohibitions, conditions, stolen vehicles, missing persons and prepare narrative messages on CPIC.
Monitor and record time frames during critical incidents to accurately depict the events as they unfold.
Prepare various court and release documents.
Provide customer service at the front counter.
Accept and process Criminal Record Check applications upon receipt.
Complete TSS collision reports as per required process.
Transcribe audio taped statements.
Receive and record probationers and parolees’ attendance at the detachment (in person or by phone).
Assist with orientation and training of detachment staff as required.
Perform other related duties as required.