Waste Scheduler

Arcwood Environmental, LLC•Indianapolis, IN

21d

About The Position

The Waste Scheduler receives and coordinates waste pickup scheduling requests and calls from customers, Customer Experience team members, and Arcwood personnel nationwide. The role is a key liaison between Sales, Operations, and Logistics, coordinating timely service and communication to support waste collection operations. The Waste Scheduler schedules waste shipments to Arcwood and third-party disposal facilities, coordinates incoming truckloads according to plant capacity, transportation availability, and customer requirements, and enters scheduling orders accurately into the computer system. The position confirms pickup arrangements with customers, supports proactive scheduling, and coordinates with Operations and Commercial to address capacity limits and transportation constraints. It also reviews waste processing product codes for specialized transportation or processing needs, troubleshoots scheduling and logistics issues, reviews pending orders, and ensures COD and Credit Watch customers are scheduled according to procedures. The role manages slot cancellations and related fees and requires extensive knowledge of the MMS system. The employee is expected to follow safety practices and Customer Experience standards and take on additional duties as assigned.

Requirements

High school diploma or equivalent.
At least 2 years of relevant customer experience, project management, or office experience.

Nice To Haves

Bachelor’s degree in environmental science or a related field.
Previous experience in environmental waste or a related technical area.

Responsibilities

Prioritize health and safety by adhering to policies and processes and maintaining safe practices.
Follow processes and standards implemented by the Customer Experience excellence team.
Coordinate incoming truckloads based on plant processing capacity, transportation availability, and customer requirements.
Schedule and coordinate shipments of waste to Arcwood facilities and third-party disposal facilities.
Enter scheduling orders accurately and efficiently into the computer system.
Support proactive scheduling of customer pickups and notify the Customer Experience team when anticipated routine pickup requests have not been received.
Coordinate incoming shipments with Operations personnel to maintain plant processing capacity without exceeding it.
Liaise between Commercial and Logistics to meet customer requirements and help prioritize pickups when transportation capacity is limited.
Confirm transportation pickup dates and arrangements directly with customers by phone and email.
Review waste processing product codes for specialized transportation equipment or processing capabilities and communicate requirements to appropriate Arcwood personnel.
Troubleshoot and resolve customer issues related to transportation, scheduling, and logistics.
Review pending transactions and orders daily and collaborate with Customer Experience to resolve outstanding issues.
Ensure COD and Credit Watch customers are scheduled in accordance with established procedures.
Manage slot cancellations and ensure applicable cancellation fees are billed.
Coordinate solutions for customers and Commercial when plants have capacity constraints.
Maintain extensive knowledge and proficiency of the MMS system.
Perform additional duties as assigned to support the team and organization.