Waste Scheduler

Arcwood Environmental, LLC•Indianapolis, IN

13d

About The Position

As a Waste Scheduler, you will receive and coordinate waste pickup scheduling requests and calls from customers, Customer Experience team members, and Arcwood personnel nationwide. You will serve as a key liaison between Sales, Operations, and Logistics teams to ensure efficient coordination and timely service and facilitate clear communication across departments to address scheduling needs and support seamless waste collection operations. Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times. Follows all processes and standards implemented by the Customer Experience excellence team.

Requirements

High school diploma or equivalent (required)
2+ years of relevant customer experience, project management or office experience (required)

Nice To Haves

Bachelor’s degree in environmental science or related field (preferred)
Previous experience within environmental waste or a related technical area (preferred)

Responsibilities

Coordinates incoming truckloads based on plant processing capacity, transportation availability, and customer requirements
Schedules and coordinates shipments of waste to Arcwood facilities and other third-party disposal facilities
Accurately and efficiently enters scheduling orders into the computer system to ensure customer needs are met in a timely manner
Supports Customer Experience team with proactive scheduling of customer pickups and notifies them when anticipated routine pickup requests have not been received
Coordinates incoming shipments with Operations personnel to ensure plant processing capacity is maintained and not exceeded
Serves as a key liaison between Commercial and Logistics to meet customer requirements and assists in prioritizing pickups when transportation capacity is limited
Confirms transportation pickup dates and arrangements directly with customers via phone and email
Reviews waste processing product codes to determine when specialized transportation equipment, such as acid tankers, or specific processing capabilities are required; communicates these requirements to the appropriate Arcwood personnel
Troubleshoots and resolves customer issues related to transportation, scheduling, and logistics
Reviews pending transactions and orders daily and collaborates with Customer Experience to resolve outstanding issues
Ensures COD and Credit Watch customers are scheduled appropriately in accordance with established procedures
Manages slot cancellations while ensuring slot cancellation fees are billed accordingly
Coordinates and provides solutions for customers and Commercial when plants have capacity constraints
Maintains extensive knowledge and proficiency of the MMS system
Takes on additional duties as assigned to support the team and organization