Waste Scheduler

Arcwood Environmental, LLC•Benton, AR

About The Position

The Waste Scheduler receives and coordinates waste pickup scheduling requests from customers, Customer Experience team members, and Arcwood personnel nationwide. The role is a key liaison between Sales, Operations, and Logistics, coordinating scheduling needs and communication to support timely, efficient waste collection. The scheduler plans incoming shipments according to plant processing capacity, transportation availability, and customer requirements, and enters orders accurately into the computer system. The role also confirms pickup arrangements with customers, coordinates shipments to Arcwood and third-party disposal facilities, monitors pending transactions, and resolves scheduling and logistics issues. The Waste Scheduler reviews waste processing product codes for specialized equipment or processing needs, helps manage capacity constraints and slot cancellations, and ensures appropriate procedures are followed for COD and Credit Watch customers. The position requires maintaining proficiency in the MMS system and supporting the team with additional duties as assigned.

Requirements

High school diploma or equivalent.
At least 2 years of relevant customer experience, project management, or office experience.

Nice To Haves

Bachelor’s degree in environmental science or a related field.
Previous experience in environmental waste or a related technical area.

Responsibilities

Prioritize health and safety by following policies, processes, and safe practices.
Follow processes and standards established by the Customer Experience excellence team.
Coordinate incoming truckloads based on plant processing capacity, transportation availability, and customer requirements.
Schedule and coordinate shipments of waste to Arcwood facilities and third-party disposal facilities.
Enter scheduling orders accurately and efficiently into the computer system.
Proactively schedule customer pickups and notify the Customer Experience team when anticipated routine pickup requests have not been received.
Coordinate incoming shipments with Operations personnel to maintain plant processing capacity without exceeding it.
Liaise between Commercial and Logistics to meet customer requirements and help prioritize pickups when transportation capacity is limited.
Confirm transportation pickup dates and arrangements with customers by phone and email.
Review waste processing product codes for specialized transportation equipment or processing capabilities, and communicate requirements to appropriate Arcwood personnel.
Troubleshoot and resolve customer issues related to transportation, scheduling, and logistics.
Review pending transactions and orders daily and collaborate with Customer Experience to resolve outstanding issues.
Schedule COD and Credit Watch customers in accordance with established procedures.
Manage slot cancellations and ensure applicable cancellation fees are billed.
Coordinate solutions for customers and Commercial when plants have capacity constraints.
Maintain extensive knowledge of and proficiency in the MMS system.
Take on additional duties as assigned to support the team and organization.