Waste Outreach Educator

City of Edmonton•Edmonton, AB

1d•Onsite

About The Position

Help bring the City’s 25-year Waste Strategy to life through frontline, door-to-door education to support the apartment and condo transition to food scraps and recycling sorting. Reporting to the Outreach Coordinator, you will be part of a team of Waste Outreach Educators who educate residents on their doorsteps. This role works almost exclusively in the afternoons, evenings, and occasionally on weekends. This position is ideal for enthusiastic individuals with a background in education or customer service who thrive when interacting with the community and can professionally manage difficult conversations.

Requirements

Completion of the first year of a recognized Recreation Administration or related diploma or degree program
One (1) year direct experience leading recreational, cultural or related educational programs
Experience working with the general public, either in an educational or customer service setting
Ability to effectively communicate verbally and in writing to citizens, including comfort with door-to-door canvassing and passion for speaking with the general public and educating them on various City initiatives
Skilled in presenting, organizing and supervising group presentations
Ability to adapt a script to meet the needs of the customer using active listening techniques
Ability to perform repetitive tasks while delivering a high standard of customer service
Ability to build and maintain effective relationships that reflect a respectful and inclusive style
Ability to work independently with confidence, and stay positive while navigating difficult interactions
Ability to take direction and work independently to meet desired outcomes
Ability to manage multiple and changing priorities
Skill in the use of Google Workspace (Forms, Docs, Gmail)
Valid Alberta Class 5 driver's licence (or provincial equivalent). Obtaining and maintaining a City Driver's permit is a requirement of this position
Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position, there may be a cost associated with this requirement

Nice To Haves

Knowledge of the City of Edmonton’s Waste Service
Ability to speak or understand multiple languages

Responsibilities

Conduct door-to-door educational outreach and collect data; this occasionally includes interacting with residents who may have varied opinions, are unreceptive, or are currently facing challenges adopting new waste sorting habits
Answer questions about waste services, share information, educational tools, materials and strategize with residents to help empower them to properly sort and dispose of their waste
Visit apartment and condo residents year-round, working both indoors and outdoors in various weather and environmental conditions
Help residents overcome barriers related to food scraps and recycling sorting while asking for a commitment to changing waste sorting behaviour
Communicate respectfully and inclusively with members of the public, team members, other waste services program areas and supervisors
Use online data mapping software to record statistical information, conversation outcomes, waste sorting behaviour commitments, and other relevant data
Closely follow safety procedures and practice self-care while working independently in the field
Act as ambassador for Waste Services and represent Waste Services in a positive, diplomatic, and professional way
Call and act as a point of contact for property managers or other building staff. Answer questions, and elevate concerns to the appropriate parties if necessary
Coordinate building access to apartments and condos with the property manager
Provide regular status updates and reports to Outreach Coordinators regarding canvassing supplies, technological assets, leased vehicles and field conditions
Perform other related duties as required