Warranty Transformation UX/UI Designer

Diversified Services Network, Inc.•Peoria, IL

4d•$90,000 - $104,000•Onsite

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Warranty Transformation UI/UX Designer to join our team in Peoria, IL! We offer full benefits, PTO, 401k, and more! If you are a creative, detail-oriented UX/UI designer passionate about building transformational digital experiences that drive simplicity and efficiency at scale within an extremely reputable, stable Fortune 500 company — let’s talk! We are seeking a Warranty Transformation UI/UX Designer to play a critical role in facilitating, generating, and executing transformational user experiences for a new warranty solution platform, fully on-site in Peoria, IL (5 days per week). You will work closely with dealers and cross-functional teams spanning product groups, industry teams, global purchasing, global quality, finance, IT, digital, and more — translating user needs into frictionless experiences that drive a new level of efficiency and simplicity for warranty operations worldwide.

Requirements

5–7 years of relevant experience required.
Proven experience designing digital product experiences with exceptional attention to detail; deep knowledge of UX industry standards, usability principles, and current design trends.
Strong proficiency with design and collaboration tools such as Figma and Miro.
Experience in Human-Centered Design (HCD) — able to understand the perspective and needs of users and deliver solutions that effectively address them.
Familiarity with design sprints and Agile methodology; experience in interaction architecture and end-to-end experience design.
Working knowledge of web software design, web-based application development concepts, and current web technology trends.
Strong analytical and critical thinking skills — able to accurately assess situations and reach well-informed design decisions.
Excellent collaborator and team player — proactive in taking initiative and driving work forward across complex, multi-stakeholder environments.
Demonstrated ability to actively listen, capture user and experience needs, and translate them into clear, actionable design solutions.
Creative and innovative thinker — able to apply original thinking to diverse business and design challenges.

Nice To Haves

Bachelor’s degree in User Experience, Interaction Design, Graphic Design, Industrial Design, New Media Design, or a related field preferred. Different educational backgrounds will be considered based on the strength of professional experience.

Responsibilities

Analyze and document business requirements and new web features; partner with digital product owners and process owners to capture UX/UI needs.
Provide and facilitate design thinking activities to support digital solutions; create journey maps, user flows, and personas.
Create wireframes, visual design assets, interactive prototypes, and high-fidelity mockups; deliver polished, production-ready UI designs.
Align deliverables to a user experience strategy that ensures a common, unified, end-to-end experience across the warranty platform.
Integrate the warranty platform UI/UX roadmap into the overall warranty transformation program.
Conceptualize and communicate design ideas clearly to stakeholders at all levels of the organization.