Warranty Technician
Finning•Prince George, BC
•CA$75,000 - CA$102,700•Remote
About The Position
We are seeking a detail-oriented Warranty Coordinator to support our service operations by reviewing repair documentation, auditing work order charges, and managing warranty claims with equipment manufacturers and suppliers. This role is ideal for someone who enjoys problem-solving, working with technical information, and ensuring accuracy in a fast-paced environment.
Requirements
- Experience in warranty administration, service operations, equipment maintenance, or a related field
- Understanding of technical failure analysis and repair documentation
- Strong attention to detail and ability to audit records accurately
- Excellent organizational and time management skills
- Strong verbal and written communication skills
- Proven ability to manage high workloads and competing priorities
- Solid problem-solving and analytical abilities
- Proficiency with Microsoft Office applications
Nice To Haves
- Experience working with heavy equipment, construction equipment, mining equipment, or related industries
- Knowledge of warranty claim processes and manufacturer warranty programs
- Familiarity with service department operations and work order management systems
- Mechanical aptitude and equipment product knowledge
Responsibilities
- Review equipment warranty coverage and determine claim eligibility
- Audit service work orders and repair documentation for warranty compliance
- Prepare, submit, and track warranty and goodwill claims with manufacturers and suppliers
- Investigate warranty registration discrepancies and coordinate resolution
- Act as a liaison between service teams, suppliers, and manufacturers regarding warranty-related matters
- Provide guidance and support to branch personnel on warranty processes and claim requirements
- Assist with the implementation of new warranty procedures and best practices
- Ensure qualifying repair costs are charged to the appropriate warranty or policy accounts
- Return non-qualifying charges for correction when required
Benefits
- bonus
- benefits from day 1
- Career development and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
