Warranty Technician
MAHLE•Troy, MI
About The Position
As a Warranty Analyst you will be responsible for supporting all aspects of the warranty process, including claim review, customer communication, returned-part evaluation, failure analysis, root cause investigation, and reporting. You will role work closely with customers and cross-functional teams to resolve warranty concerns, drive corrective actions, and improve product quality.
Requirements
- Ability to work hands on to test or evaluate returned parts
- Ability to stay organized with both parts, equipment and data
- Able to complete data entry with accuracy and complete reports for tested components
- Excellent problem solving skills with a strong ability to perform root cause analysis and recommend corrective actions.
- Experience with Microsoft Office: Word, Excel, Powerpoint
- Experience with warranty systems of the vehicle OEMs (GM, Ford, Stellantis, Mercedes-Benz, Paccar, BMW, Nissan, Toyota, Honda, etc.)
- Knowledge of IATF16949, ISO9001 and customer specific requirements
Responsibilities
- Receive, inspect, and evaluate returned parts.
- Conduct Level 1 failure analysis and testing.
- Prepare reports and documentation related to warranty investigations.
- Support root cause analysis and corrective action activities.
- Monitor warranty metrics and maintain accurate records.
- Coordinate with engineering, quality, manufacturing, and customer teams.
- Participate in customer meetings and technical discussions as required.
Benefits
- personal & career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
