Warranty Specialist

Rough Country • Dyersburg, TN

11d

About The Position

The Warranty Specialist leads initiatives to reduce or eliminate warranty claims across all product lines. This role collaborates with cross-functional internal teams (Customer Service, R&D, Category Management, Purchasing, Packaging, and Manufacturing) and external suppliers to resolve root-cause quality issues. Additionally, this position supports pre-launch product design and sourcing to ensure service parts are established, system-ready, and communicated to Customer Service.

Requirements

• Self-starter capable of working with minimal supervision.
• Strong working knowledge of aftermarket vehicle product function and installation.
• Detail-oriented with proficiency in precision measuring tools (calipers, gauges).
• Excellent communication and diplomatic interpersonal skills across all levels.
• Strong safety orientation with a clean violation record.
• Must meet established performance and good-standing requirements (internal candidates).

Responsibilities

• Analyze warranty trends monthly, quarterly, and annually to present actionable insights to leadership.
• Perform RCA and hands-on testing on returned products (e.g., lighting, winches, shocks, bed covers) to solve recurring issues.
• Partner with internal teams, Customer Service leads, and external suppliers—including occasional vendor visits—to fix quality gaps.
• Participate in NPD reviews to identify potential failure points and configure required service parts in the system.
• Serve as the technical SME to support Customer Service on complex claims and warranty program gaps.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed