Warranty Service Manager - Manatee County

David Weekley Homes • Tampa, FL

6d

About The Position

David Weekley Homes is seeking a Warranty Service Manager to oversee the post-construction phase of homes, ensure homeowner satisfaction, and uphold the company’s quality standards. The role manages the warranty process from start to finish, addressing homeowner concerns, coordinating repairs, and ensuring work complies with company standards and warranty guidelines.

The manager communicates with homeowners, inspects reported issues, determines warranty eligibility, coordinates repairs with homeowners and contractors, and follows up to confirm repairs are completed. The position also involves documenting issues and resolutions, holding contractors accountable, educating homeowners about home maintenance and non-warrantable items, managing a budget, and achieving high homeowner satisfaction.

Requirements

• Strong communication skills.
• Positive attitude.
• Ability to solve problems, alleviate conflicts, and tactfully de-escalate intense situations.
• Ability to remain calm in confrontational situations.
• Ability to professionally say no and overcome objections.
• Consistent follow-up and follow-through to deliver outstanding service.
• Excellent time-management, organizational, and scheduling skills.
• Ability to multitask and prioritize successfully.
• Ability to work independently and as a team member.
• Reliable transportation.

Nice To Haves

• Previous warranty experience is preferred.

Responsibilities

• Engage with homeowners in an inviting, friendly, and professional manner and nurture lasting relationships.
• Respond quickly, professionally, and accurately to homeowner warranty concerns.
• Visit homes to inspect issues and determine whether concerns are eligible under warranty.
• Work with homeowners and subcontractors to resolve issues quickly and correctly.
• Research inquiries using available resources.
• Professionally communicate decisions that an issue is not warrantable and overcome objections.
• Coordinate and schedule warrantable repairs with contractors and homeowners.
• Follow up on, inspect, and ensure the completion of repairs.
• Record and document issues and resolutions daily in the warranty database for management review.
• Hold contractors accountable for results.
• Instruct customers on home maintenance and communicate which items are not warrantable.
• Manage a budget.
• Achieve high levels of homeowner satisfaction.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with a discretionary 8% match.
• Employee Stock Ownership Plan.
• Profit sharing.
• Vacation, paid holidays, and PTO.
• New-home discount for team members and family.
• College scholarship program.
• Community outreach.
• Sabbaticals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed