Warranty Returns Center Operations Manager

International Motors, LLC•Elmendorf, TX

3d•Onsite

About The Position

As a Warranty Returns Center Operations Manager for Navistar, you will manage the team responsible for check in and validation of warranty claims and/or returned material analysis/inspection, as well as, their associated reviews and supplier return shipments. This role is located at our Advanced Technology Center in Elmendorf, TX near San Antonio.

Requirements

Bachelor's degree and at least 4 years of field service, engineering, product management or reliability experience OR Master's degree and at least 2 years of field service, engineering, product management or reliability experience OR At least 6 years of field service, engineering, product management or reliability experience
Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States.
We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Nice To Haves

Strong leadership skills
Team building and motivation
Coaching and development
Delegation and accountability
Ability to understand and implement business plans and contribute to departmental strategy development
Prioritization and goal setting
Excellent communication skills (written and verbal) and active listening and feedback skills
Collaboration and persuasion skills
Analytical and critical thinking skills
Resourcefulness and adaptability
Relevant technical knowledge and expertise based on specific department

Responsibilities

Adapts and executes business plans.
Contributes to the development of departmental strategies.
Ensures decisions align with functional strategies and priorities.
Provides direct on-site supervision for a team of 5+ professionals.
Defines, adjusts, and maintains team operating standards and priorities.
Provides direction to junior employees and makes decisions within established policies.
Trains and develops employees, sets performance objectives, conducts reviews, and recommends pay actions.
Acts as advisor to the department lead and assists with deadlines and issues.
Controls planning, staffing, budgeting, and expense priorities.
Recommends and implements changes to methods.
Provides input on resource planning and policy development.
Motivates, persuades, and collaborates with junior supervisors and peers.
Conducts presentations on projects or schedules.
Exercises judgment within defined procedures to determine appropriate action.
Makes decisions without clear precedent on occasion.
Ensures incorrect decisions or failures don't cause work plan delays.