Warranty Representative
Van Metre•Fairfax, VA
•Hybrid
About The Position
Van Metre is seeking a skilled Warranty Representative within the New Homes Division. As the Warranty Representative, you will develop and grow to own the homeowner experience across communities by guiding homeowners from pre- and post- home reveal and warranty period. You will have the opportunity to lead proactive service delivery, drive issue resolution with urgency and empathy, and build homeowner confidence through clarity, consistency, and care.
Requirements
- 3+ years of customer service, customer support, or client-facing experience required
- Valid driver’s license with the ability to travel between assigned communication
- Ability to use Microsoft Office and learn company software such as HubSpot and mobile service platforms
Nice To Haves
- Experience in residential construction, property management, homebuilding, maintenance, or a related field preferred
- Excellent verbal and written communication skills with a professional, customer-focused approach
Responsibilities
- Deliver consistent, high-quality, and world-class service across new residential communities
- Serve as the primary point of contact for homeowner service needs and escalations
- Evaluate requests, determine coverage eligibility, and identify root causes
- Coordinate and supervise trade partners ensuring resolution of all work
- Maintain accurate, real-time documentation of all service activity in HubSpot and mobile platforms
- Attend and conduct homeowner evaluations and Reveals
- Collaborate with internal teams, trade partners, and vendors to deliver a seamless homeowner experience
- Provide insights to support continuous improvement in building methods and customer service practices
Benefits
- 11 paid holidays
- 10 vacation days
- 10 sick days
- Two Volunteer Days off
- Two Personal Days
- Day off for Annual Physical
- Day off for your Birthday
- Comprehensive Parental and Bonding Leave
- Medical and Dental Coverage through Cigna
- Vision Coverage through EyeMed
- Life, AD&D, Disability Insurance
- Flexible Spending Account
- Company Matched 401(k) Retirement Savings Plan
- Access to retirement planning coaches
- Annual Wellness Reimbursement of up to $900
- Tuition Reimbursement
- Company paid certifications, memberships, and licensures
- Mentoring programs
- Growth paths
- Regular performance evaluations and training opportunities
- Rental and Van Metre Home purchase discounts
- Employee discount through Walker Title Company
- Employee discount through Intercoastal Mortgage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
