Warranty Representative

Grand Homes•Midlothian, TX

About The Position

The Warranty Representative manages homeowner warranty service requests and coordinates repairs from start to finish. The role works with homeowners, field personnel, vendors, subcontractors, and trades to provide timely service, quality repairs, and homeowner satisfaction. The position is located in South DFW and involves work in assigned communities and residential homes, including homeowner visits, inspections, and repair coordination.

Requirements

Strong customer service and communication skills.
Excellent organization, scheduling, and follow-through.
Ability to manage multiple service requests and deadlines.
Ability to effectively coordinate with homeowners, vendors, subcontractors, and field personnel.

Nice To Haves

Residential construction, warranty, or home services experience.

Responsibilities

Conduct Buyer Orientations and scheduled homeowner Courtesy Visits.
Receive, document, and manage homeowner service requests.
Review requests against closing dates and the warranty manual to determine coverage.
Coordinate repair work with homeowners, field personnel, vendors, subcontractors, and trades.
Conduct follow-up inspections to ensure repairs meet Grand Homes' quality standards.
Complete service requests within seven calendar days.
Maintain accurate service records and update Corrigo daily.
Communicate non-warrantable items and required documentation to appropriate parties.
Schedule homeowner appointments and repair work.
Maintain service request documentation and required paperwork.
Enter appointments into Outlook and ensure completed requests are properly closed.
Coordinate vendors, subcontractors, and trades to ensure timely completion of repairs.