Customer Care/Warranty Representative

Drees Homes•Dallas, TX

About The Position

Drees Homes is seeking a Customer Care Representative in Dallas, Texas. The role proactively resolves customer issues in assigned communities after home closings and completion of assigned work orders. The representative handles warranty service requests, coordinates with vendors and contractors, keeps customer-care records current, conducts customer orientations, and recommends process improvements. The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with additional hours as necessary.

Requirements

High school diploma.
At least 1 year of residential home experience.
Reliable transportation.
Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution.
Excellent verbal and written communication skills with internal and external customers.
General knowledge of residential construction and the homebuilding process.
Basic computer skills.
Ability to stay organized, be detail-minded and adaptable, and work independently.
Ability to follow through to a satisfactory conclusion.
Customer-oriented, outgoing, dependable, and ethical.
Problem-solving abilities and excellent follow-up skills.

Nice To Haves

Construction or other related college degree.
Previous customer care experience.
Experience using an iPad.
Punch-out skills and hands-on repair skills, such as paint, drywall, and carpentry.

Responsibilities

Complete assigned warranty service requests in accordance with company policy.
Follow up with vendors and contractors on warranty requests to ensure prompt customer service.
Evaluate customer complaints and report solutions.
Conduct 60-day and yearly Customer Orientations.
Keep the customer care system up to date and accurate.
Recommend changes that improve processes.
Monitor and respond to email and voice mail messages daily.
Comply with the Warranty On Call procedure.