Warranty & Repair Technician - 1st Shift

Pelican • Torrance, CA

1d • Onsite

About The Position

At Pelican, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits. With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Pelican products are Built to Protect to Equip for the Mission. At Pelican, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.

Requirements

• High school diploma or equivalent.
• 1+ year of related experience preferred in warranty, repair, technical support, manufacturing, customer service, or a similar environment.
• Basic mechanical aptitude and the ability to troubleshoot and perform routine product repairs.
• Comfortable using hand and power tools.
• Basic math and computer skills with the ability to accurately enter and maintain information in business systems.
• Ability to read and follow written and verbal instructions, procedures, and technical information.
• Strong verbal and written communication skills with a customer-service mindset.
• Ability to organize and prioritize work while managing multiple assignments in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Ability to work independently while also collaborating effectively with the team.
• Willingness to learn new processes and cross-train as needed.

Nice To Haves

• Experience supporting social media or digital marketing for a consumer brand, either in-house or within an agency.
• Experience using affiliate marketing platforms.
• Experience with creator or influencer relationship management tools.
• Familiarity with AI-powered tools for research, drafting, summarization, ideation, or other day-to-day marketing activities.
• Knowledge of social commerce, creator marketing, influencer trends, and evolving digital audience behaviors.
• A strong interest in discovering emerging creators, platforms, content formats, and online communities.

Responsibilities

• Evaluate returned products to determine condition, warranty eligibility, and the appropriate repair or replacement solution.
• Troubleshoot, repair, and replace Pelican products and components using established procedures, hand tools, and power tools.
• Perform functional testing after repairs to ensure products are operating properly before being returned to customers.
• Provide professional warranty and technical support to customers, employees, and other end users.
• Assist with product repairs, replacements, RMAs, and other warranty-related questions.
• Process warranty transactions and maintain accurate records for product returns, repairs, replacements, and related orders.
• Prepare repaired or replacement products, components, repair kits, labels, and other materials for shipment.
• Use department tools and equipment to perform product repair, identification, modification, and disposition activities.
• Provide guidance and training support to new Warranty and Repair Technicians on products, repair procedures, and department processes.
• Support cross-training and other production activities as needed.
• Maintain a safe, organized, and quality-focused work environment.

Benefits

• Competitive paid time off plans
• Holiday pay
• Extra vacation purchase opportunities
• Relocation assistance available for qualified candidates
• 401(k) with immediate company match
• Comprehensive Medical, Dental, and Vision coverage
• Health Savings Account Contribution
• Wellness Discount Program
• Global Mental Wellness Program
• Quarterly Employee Celebration Days
• Peer-to-Peer Recognition Program
• Service Recognition Program
• Employee Referral Program
• Employee discounts on Pelican products and gear
• Career growth opportunities across Engineering, Operations, and Product Development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED