Warranty & Repair Technician - 1st Shift

Pelican•Torrance, CA

2d•$20 - $25•Onsite

About The Position

As a Warranty & Repair Technician, you’ll help keep Pelican products performing at their best by evaluating warranty returns, troubleshooting issues, completing repairs and replacements, and supporting customers with warranty and technical questions. This is a hands-on role combining product repair, problem-solving, warranty processing, and customer support in a fast-paced environment.

Requirements

High school diploma or equivalent.
1+ year of related experience preferred in warranty, repair, technical support, manufacturing, customer service, or a similar environment.
Basic mechanical aptitude and the ability to troubleshoot and perform routine product repairs.
Comfortable using hand and power tools.
Basic math and computer skills with the ability to accurately enter and maintain information in business systems.
Ability to read and follow written and verbal instructions, procedures, and technical information.
Strong verbal and written communication skills with a customer-service mindset.
Ability to organize and prioritize work while managing multiple assignments in a fast-paced environment.
Proficiency with Microsoft Office applications.
Ability to work independently while also collaborating effectively with the team.
Willingness to learn new processes and cross-train as needed.

Nice To Haves

Experience supporting social media or digital marketing for a consumer brand, either in-house or within an agency.
Experience using affiliate marketing platforms.
Experience with creator or influencer relationship management tools.
Familiarity with AI-powered tools for research, drafting, summarization, ideation, or other day-to-day marketing activities.
Knowledge of social commerce, creator marketing, influencer trends, and evolving digital audience behaviors.
A strong interest in discovering emerging creators, platforms, content formats, and online communities.

Responsibilities

Evaluate returned products to determine condition, warranty eligibility, and the appropriate repair or replacement solution.
Troubleshoot, repair, and replace Pelican products and components using established procedures, hand tools, and power tools.
Perform functional testing after repairs to ensure products are operating properly before being returned to customers.
Provide professional warranty and technical support to customers, employees, and other end users.
Assist with product repairs, replacements, RMAs, and other warranty-related questions.
Process warranty transactions and maintain accurate records for product returns, repairs, replacements, and related orders.
Prepare repaired or replacement products, components, repair kits, labels, and other materials for shipment.
Use department tools and equipment to perform product repair, identification, modification, and disposition activities.
Provide guidance and training support to new Warranty and Repair Technicians on products, repair procedures, and department processes.
Support cross-training and other production activities as needed.
Maintain a safe, organized, and quality-focused work environment.

Benefits

Competitive paid time off plans
Holiday pay
extra vacation purchase opportunities
Relocation assistance available for qualified candidates
401(k) with immediate company match
Comprehensive Medical, Dental, and Vision coverage
Health Savings Account Contribution
Wellness Discount Program
Global Mental Wellness Program
Quarterly Employee Celebration Days
Peer-to-Peer Recognition Program
Service Recognition Program
Employee Referral Program
Employee discounts on Pelican products and gear
Career growth opportunities across Engineering, Operations, and Product Development
Work on products trusted by military personnel, first responders, industrial professionals, and explorers around the world
Collaborate with experienced engineers and manufacturing teams while influencing products from concept through production
Established global brand offering premium products you'll be proud to support