Warranty Rep III
Lennox International•Tifton, GA
•$51,000 - $67,200•Onsite
About The Position
This Warranty Representative III evaluates and processes warranty claims, and also supports dealers and homeowners by phone and e-mail. The person in this position handles situations that may require adaptation of response or extensive research according to claim complexity.
Requirements
- Requires a high school diploma or an equivalent combination of education and experience.
- Requires at least 4 years related experience.
- Excellent written and verbal communication skills.
- Requires a working knowledge of products and parts.
- Must have full knowledge of warranty review processes.
- May require advanced problem solving.
- Ability to navigate SAP and other relevant applications.
Responsibilities
- Provide customer service for questions related to warranty and product registration.
- Provide technical support for online tools to track warranty claims and product registration.
- Review warranty claims.
- Resolve complex non-standard warranty items independently.
- Resolve problems escalated through lower staff levels.
- Coordinate with a wide variety of functions within the company and liaison with customers during post-delivery times.
- Provide work leadership to lower-level customer service staff as needed.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 10-11 paid holidays
- 3 floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
