Warranty Processor - Pacific, WA

Freightliner Northwest•Pacific, WA

2d•$23 - $27•Onsite

About The Position

Gordon Truck Centers, Inc. (GTC) is seeking a Warranty Processor for its dealership locations in Washington, including Pacific, WA, Ridgefield, WA, and Spokane, WA. GTC, established in 1986, is a comprehensive network of 18 dealerships operating under various names such as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft, and Freightliner of Hawaii. As a full-service dealership family for Freightliner, Western Star, and Wilson Trailer, GTC offers sales, financing, insurance, and servicing for medium and heavy-duty commercial trucks. The company prides itself on being a premier Dealership Family in the Pacific Northwest, committed to building a team of top-tier employees who deliver first-class service to customers with safety and reliability. GTC offers diverse career opportunities across its network and is looking for qualified individuals eager to join the best Freightliner dealership in the Northwest.

Requirements

High School diploma or equivalent preferred.
One year of related equivalent repair shop experience preferred.
Previous warranty processing experience strongly preferred.
Familiarization with all phases of mechanical work performed at the dealership Service Department.
Must be professional and safety-minded at all times.
Strong computer and telephone skills.
Excellent communication (both verbal and written) and listening skills.
Good customer service skills.
Ability to prioritize and multi-task.
Able to work with minimal supervision and direction.
Ability to work independently as well as part of a team.

Nice To Haves

Previous warranty processing experience

Responsibilities

Prepares vehicle warranty claims for entry into respective OEM systems, ensuring all supporting documentation is collected.
Processes warranty claims in accordance with the organization’s and the manufacturers’ policies, procedures, and guidelines.
Proactively coaches service departments on warranty compliance guidelines and expectations.
Communicates directly and effectively with shop management to achieve the highest recovery rates.
Checks and trains other team members to verify chassis and components for Warranty.
Be proficient with the warranty workflow processes within the company software system, Procede.
Communicates with management regarding the status of warranty jobs, pending claims, and requests from OEMs for further information.
Reconciles submitted claims, identifying and processing rejects that are out of established warranty guidelines, and documenting quality improvements.
Supports the Accounting department in accurately coding and reconciling OEM warranty payments.
Performs other duties as assigned based on business needs.

Benefits

Healthcare plan covering medical, dental, vision, and prescription benefits for eligible employees.
Basic group term life insurance policy.
Employee Assistance Program (EAP).
Company Health Savings Account (HSA) for eligible employees.
Tuition reimbursement.
Profit sharing.
Traditional pre-tax 401(k) and post-tax Roth 401(k) options.
Company match for 401(k) contributions up to 3% of income.
Paid vacation.
Personal time off (PTO).
Six (6) paid holidays.