Warranty Manager - CDBG Housing Programs
About The Position
Timberline Construction Group is seeking an experienced Warranty Manager to oversee post-construction warranty requests for its CDBG and CDBG-DR residential housing programs. The position manages warranty issues from the initial request through investigation, repair coordination, documentation, verification, and final closeout. The ideal candidate is organized, knowledgeable in residential construction, and able to independently drive issues through completion. The Warranty Manager owns warranty problems through resolution: identifying needed actions, assigning responsibility, establishing deadlines, following up, verifying repairs, documenting outcomes, and closing issues. The role involves working with homeowners, clients, subcontractors, vendors, manufacturers, Timberline personnel, Program Managers, and internal leadership. This is a full-time, hourly position. Work hours may vary based on project needs, warranty activity, travel, and urgent service requirements. Overtime may be available but is not guaranteed. Employment is contingent upon passing a pre-employment drug test and background check.
Requirements
- Experience in residential construction, warranty management, quality control, property maintenance, or a related field.
- Strong knowledge of residential construction and building systems.
- Excellent organization, follow-up, communication, and documentation skills.
- Ability to manage multiple active issues independently.
- Experience coordinating subcontractors and construction trades.
- Comfort working with spreadsheets, electronic records, photos, and project-management systems.
- Valid driver's license and ability to travel as needed.
- Must pass a pre-employment drug test and background check.
Nice To Haves
- Experience with construction warranties, punch lists, callbacks, or post-construction repairs.
- Experience with CDBG, CDBG-DR, FEMA, HUD-funded housing, or disaster recovery programs.
- Familiarity with Procore, Canopy, Salesforce, or similar systems.
Responsibilities
- Manage and track warranty requests from receipt through final resolution.
- Determine appropriate corrective action based on project documents, inspections, photos, and warranty requirements.
- Coordinate repairs with subcontractors, vendors, manufacturers, and Timberline personnel.
- Schedule homeowner access, inspections, and repair activities.
- Monitor deadlines and follow up until all work is completed.
- Verify repairs before closing warranty requests.
- Maintain accurate documentation, photos, repair records, and completion dates.
- Provide timely updates to clients, Program Managers, homeowners, and internal leadership.
- Escalate urgent safety concerns, disputed claims, major repair issues, or contractual risks.
- Identify recurring warranty issues and communicate trends to Operations and Quality Control.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
