Warranty/Ins Administrator
About The Position
Our dealership is setting records and hiring immediately to keep up with the volume and meet our customers’ needs. We are searching for ambitious Warrany/Insurance Administrator with the drive and determination to succeed and the ability to provide a best in class customer experience. Lithia Honda was recently given the honor of winning the Lithia & Driveway Partners Group (LPG) award! The goal of the LPG is to recognize our stores who maximize their potential while embodying our core values: Earn Customers for Life, Take Personal Ownership, Improve Constantly, & Have Fun
Requirements
- Communication skills – communicate effectively with others
- Typing – ability to type efficiently to enter accurate data into tracking system
- Mathematics – ability to solve basic math calculations.
- Basic computer skills
- Reliable, shows up ready to work
- High School graduate or equivalent, 18 years or older required.
Responsibilities
- Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturers warranty policies and procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals.
- Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders.
- Book the appropriate technicians for the hours earned on the operations performed.
- Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur.
- Check each repair order against the vehicles’ service history to avoid processing duplicate claims or submitting claims for shop comebacks.
- Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.
- Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance.
- Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and /or technical staff.
Benefits
- Competitive pay
- Medical, Dental and Vision plans
- Paid Holidays & PTO
- Short and Long-term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
