Warranty Hub Housing Troubleshooting Engineer

ALTEN Technology USA•Auburn Hills, MI

About The Position

Client is looking for a Warranty Hub Housing Troubleshooting Engineers to support warranty analysis and issue resolution using GIMS (Global Issue Management System). This role focuses on identifying, analyzing, and resolving housing-related warranty concerns, ensuring rapid containment and long-term corrective actions. The position sits at the intersection of warranty, quality, and engineering, making it ideal for junior-to-mid engineers looking to grow technical and analytical expertise within a global automotive OEM.

Requirements

Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Automotive Engineering, or similar discipline
1–4 years of experience in warranty, quality, manufacturing, or engineering support roles
Basic understanding of automotive systems and components, particularly housings or structural parts
Experience or exposure to warranty systems or issue tracking tools (GIMS preferred)
Strong analytical and data interpretation skills
Structured problem-solving
Attention to detail
Technical curiosity and learning mindset
Effective written and verbal communication
Ability to work in a fast-paced, issue-driven environment

Nice To Haves

Experience working with field/warranty data analysis
Familiarity with RCA, 8D problem-solving methodologies
Exposure to manufacturing processes (casting, machining, assembly)
Understanding of supplier quality processes
Automotive OEM or Tier 1 supplier experience

Responsibilities

Monitor and analyze warranty claims and field data related to hub housing and associated components
Use GIMS to track issues, document root cause investigations, and manage corrective actions
Perform failure analysis and troubleshooting on returned parts and field reports
Collaborate with design, manufacturing, quality, and supplier teams to identify root causes
Support development and validation of containment, corrective, and preventive actions (CAPA)
Prepare technical summaries, dashboards, and reports for management review
Support plant visits, teardown activities, and supplier investigations as required