Warranty Engineer I-II

Hyster-Yale Group•Greenville, NC

4d•Hybrid

About The Position

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Warranty Engineer I-II, based out of our Greenville, North Carolina Headquarters office. The Warranty Engineer is responsible for processing, testing, and determining the validity of warranty claims within the boundaries of Warranty policy and applicable Warranty Statements. Processed claims provide a pathway for continuous improvement by cross-functional Engineering teams throughout the organization. The role interfaces with Supply Chain and vendors to maximize recovery opportunities and improve supplier quality. The Warranty Engineer II plays a key role in representing the Warranty Department on cross-functional Process Continual Improvement projects, including SLMS and other process enhancements impacting Warranty. Responsibilities include documenting and providing input to internal and external audits, both financial and process related. The role requires broad technical knowledge of lift truck parts and systems and how those systems interact to determine failure modes and conduct root cause analysis investigations. Strong interpersonal and communication skills are required for collaboration with internal departments, Dealers, customers, and suppliers. The position requires strong attention to detail, effective communication skills, and the ability to work independently and collaboratively in a fast-paced environment.

Requirements

Detail-oriented with strong analytical and problem-solving skills.
Capable of working effectively with cross-functional teams and all functional areas within the organization.
Skilled in communicating technical information clearly and professionally.
Able to provide creative solutions to complex technical and warranty-related issues.
Customer-focused with strong interpersonal and interaction skills.
Self-motivated with a “can do” attitude and commitment to quality work.
Comfortable facilitating and supporting technical teams to resolve problems.
Proficient in preparing and delivering technical reports and presentations.
Bachelor’s degree in Engineering.
Knowledge in the fields of part, system, and manufacturing analysis.
Basic knowledge of mechanical, hydraulic, and/or electrical systems.
Understanding of vehicle architecture and related mechanical, hydraulic, and electrical systems.
Ability to utilize test equipment and measuring equipment to determine part compliance.
Knowledge of warranty administration policies and standards.
Ability to communicate effectively with Dealers and Customers in a courteous manner.
Ability to document findings and provide input for financial and process-related audits.
Strong computer skills and proficiency with technical reporting and presentations.
Minimum of 1 year of on-the-job experience processing and analyzing warranty data (Warranty Engineer II).
Experience working with and presenting to cross-functional teams and management (Warranty Engineer II).
Engineering knowledge related to vehicle architecture and mechanical, hydraulic, and electrical systems (Warranty Engineer II).
Experience utilizing business systems including NWO, NOMS, CORE, AS400, and SLMS (Warranty Engineer II).
Knowledge of HYMH engineering, manufacturing problem-solving, and reporting processes (Warranty Engineer II).
Ability to complete financial analysis on potential Field Product Improvements (FPI) (Warranty Engineer II).
Ability to create Warranty Statements for changes in warranty coverage and special customers (Warranty Engineer II).

Nice To Haves

Training and/or seminar participation in communication skills and meeting management.

Responsibilities

Qualify and process warranty and vendor recovery claims.
Analyze parts and review data submitted by the dealer and customer network.
Review claim descriptions and assess whether the correct work was performed to achieve the desired outcome.
Communicate with customers, dealers, engineering groups, Supply Chain, and vendors regarding issue awareness and resolution.
Support dealers by providing clarification on claim concerns through interpretation of warranty policies and DCNs.
Initiate and/or perform failure analysis of returned parts using measuring devices and equipment.
Determine failure modes and perform root cause analysis using 8D, DMAIC, or similar methods.
Drive continuous improvement initiatives through cross-functional collaboration across departments.
Documenting and providing input to internal and external audits, both financial and process related.
Representing the Warranty Department on cross-functional Process Continual Improvement projects, including SLMS and other process enhancements impacting Warranty.