Warranty Coordinator (Defective Parts / Materials)
About The Position
E-ONE manufactures custom and commercial fire trucks including pumpers and tankers, aerial ladders and platforms, rescues of all sizes, quick attack units, industrial trucks, and ARFF (aircraft rescue firefighting vehicles). Established in 1974, E-ONE has grown to become an industry leader in just a few decades, and today employs more than 1,000 people who manufacture over 400 fire trucks per year. Innovation has been the company's driving force and continues to be the impetus behind its pursuit of innovative technologies. The result is state-of-the-art fire rescue vehicles recognized for superior firefighting and rescue capabilities. E-ONE is part of Terex Corporation, a global designer and manufacturer of specialized vehicles and equipment, including fire and emergency vehicles, waste and recycling equipment, RV's, and machinery supporting construction, utilities, and infrastructure. With operations across the U.S. and globally, we are committed to safety, innovation, and quality while building products our customers depend on every day. Job summary: Responsible for monitoring defective purchased materials, coordinating with suppliers to obtain warranty credits and RMA numbers, arranging shipments, processing credits, and reporting results to management. This role plays a key role in recovering costs, supporting ISO compliance, and improving supplier accountability.
Requirements
- High school diploma or general education degree (GED) required
- Strong computer skills with proficiency in Microsoft Word, Excel, and Office applications
- Must be able to work onsite in a warehouse environment/conditions.
- Experience creating and maintaining spreadsheets, trackers, and basic reports
- Ability to analyze data and present information clearly to management
- Strong written and verbal communication skills
- High attention to detail and strong organizational skills
- Ability to manage multiple claims and priorities simultaneously
- Comfortable working cross-functionally in a manufacturing environment
Nice To Haves
- Experience with supplier warranty processing and RMA management
- Knowledge of supply chain, purchasing, and manufacturing operations
- Experience using Power BI or other reporting/visualization tools
- Familiarity with ISO or quality management systems
- ERP/MRP system experience
Responsibilities
- Monitor defective purchased parts and rework activity for potential supplier warranty recovery
- Setup and prepare shipments to suppliers.
- Coordinate with internal teams (Warranty, Quality, Purchasing, Production, Receiving) to ensure proper documentation is completed
- Contact suppliers to request warranty authorization, RMA numbers, and credit approval
- Track warranty claims, RMAs, shipments, and credit status to completion
- Arrange shipment of defective material to suppliers when required
- Process and verify supplier credits, ensuring accuracy and timely posting
- Maintain organized electronic records and documentation in accordance with ISO requirements
- Generate and distribute regular reports on warranty activity, recoveries, trends, and open claims
- Communicate issues, delays, or risks to management in a timely manner
- Identify opportunities to improve warranty recovery processes and supplier performance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
