Materials and Warranty Supervisor

Clayton Homes • Morristown, IN

12d • Onsite

About The Position

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance. We are looking for a methodical Materials and Warranty Supervisor to lead the Help Desk and manage warranties. The Help Desk is responsible for liaising with customers, documenting and processing their orders, scheduling service and Warranty requests and ensuring that the items are received on time in a fast-paced environment.

Requirements

• A high school diploma or GED.
• Computer literacy, including word processing and spreadsheet software.
• Willingness to receive on-the-job training.
• An excellent rapport with customers.
• Excellent written and verbal communication skills.
• Analytical thinking, and excellent attention to detail.
• Superb time management skills and the ability to coordinate team activities.
• Role requires being on site here at HEIBAR during the customers hours of 8am to 4pm Monday thru Friday.

Nice To Haves

• Prior work experience in a similar field is preferred.
• ERP experience is preferred.

Responsibilities

• Receiving orders from customers via mail, phone, or other electronic means.
• Training of Help Desk
• Serve as the primary escalation point for customer issues related to orders, scheduling, or warranty concerns; resolve complex or sensitive situations professionally.
• Provide leadership and coaching to Materials/Warranty support staff and field technicians, including training on Bistrack, Kova, order processing standards, and customer communication expectations.
• Ensuring all inquiries in Help Desk are answered by the end of each day.
• Obtaining customers’ details and billing information and entering the information correctly in Bistrack.
• Preparing invoices, shipping documents, and contracts.
• Forwarding information to the correct departments for delivery of the order.
• Reviewing orders for completeness and forwarding incomplete orders for further processing.
• Matching Invoices with receiving documents and forward to Corporate AP team.
• Scheduling service and Warranty Field techs daily and updating the customer with Date and time.
• Accessing job site specific documentation from customers portal for Service and warranty in Kova.
• Preparing weekly Service and Warranty schedules for field repair techs and updating daily

Benefits

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
• Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED