Warranty Clerk

inchcape • Tamuning, GU

2d • Onsite

About The Position

tkins Kroll is looking for a detail-oriented and organized Warranty Clerk to join our Service team. In this role, you will be responsible for processing and managing warranty claims, ensuring accurate documentation, timely submissions, and compliance with manufacturer and distributor requirements. You will work closely with Service Advisors, Technicians, OEM partners, and the Accounting team to support efficient warranty administration and outstanding customer service.

Requirements

• High School Diploma or equivalent required.
• 1–2 years of experience in warranty administration, dealership administration, or a related administrative role.
• Proficient in Microsoft Office applications.
• Strong attention to detail with excellent organizational and recordkeeping skills.
• Excellent communication and customer service skills with the ability to work collaboratively across departments.
• Able to prioritize tasks, meet deadlines, and maintain confidentiality while working in a fast-paced environment.

Nice To Haves

• Basic automotive knowledge is preferred.

Responsibilities

• Process, submit, and reconcile warranty claims accurately and in accordance with manufacturer and distributor requirements.
• Review repair orders and supporting documentation to ensure warranty claims meet OEM guidelines and compliance standards.
• Research, follow up, and resolve unpaid, rejected, or outstanding warranty claims while coordinating with OEM partners and internal departments.
• Maintain organized warranty records, service documentation, recall information, and manufacturer bulletins.
• Assist with bodyshop warranty claims, departmental administrative tasks, and customer inquiries as needed.
• Operate dealership systems and Microsoft Office applications to prepare reports, maintain records, and support daily operations.
• Participate in training programs, maintain current product and warranty knowledge, and support continuous improvement initiatives.

Benefits

• Paid Time Off (PTO)
• Health and Life Insurance
• Retirement Savings Plan
• Employee Discount Program
• Fuel Discount
• Additional Leave Benefits (maternity, paternity, bereavement, and jury duty leave)
• Annual Salary Reviews
• Training & Professional Development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED