GM Warranty Clerk

McCluskey Automotive•Cincinnati, OH

2d•Hybrid

About The Position

The GM Warranty Clerk is responsible for processing, submitting, and managing General Motors (GM) warranty claims across multiple dealership locations. This role ensures compliance with GM policies and procedures while maximizing claim accuracy, minimizing rejections, and supporting service departments in maintaining efficient warranty operations.

Requirements

1–3+ years of dealership warranty experience (GM preferred)
Strong knowledge of GM Global Warranty Management (GWM) system
Familiarity with Tekion or similar dealership management systems preferred
Understanding of service operations, repair orders, and labor coding
Ability to manage high-volume workload across multiple locations
Excellent attention to detail and organizational skills
Strong communication and problem-solving abilities
Intermediate Microsoft Excel and general computer skills

Responsibilities

Review repair orders for completeness, accuracy, and GM policy compliance
Submit warranty claims through GM Global Warranty Management (GWM) system
Verify proper coding, labor operations, and documentation prior to submission
Track, reconcile, and follow up on all submitted claims
Ensure adherence to GM warranty guidelines and dealership policies
Prepare and maintain documentation for internal and manufacturer audits
Address and resolve rejected or debited claims promptly
Monitor trends and identify areas for improvement in warranty submission quality
Serve as the primary warranty point of contact for multiple dealership locations
Communicate with service advisors, technicians, and managers across stores
Standardize warranty processes and ensure consistency across all locations
Reconcile warranty receivables and payments from GM
Maintain accurate records of claims, credits, and adjustments
Assist accounting with month-end closing related to warranty receivables
Process payments for Fleet customers
Generate technician flagged hours report from Tekion and submit to payroll for weekly processing
Compile and submit monthly bonus reports to payroll for processing
Assist the reconditioning center by closing repair orders as needed
Support service operations with administrative tasks to ensure workflow efficiency
Provide guidance to service advisors and technicians on proper warranty documentation
Assist in training team members on GM policies and claim procedures
Stay current on GM warranty updates, bulletins, and system changes