Warranty Claims Specialist (Hybrid Work Schedule)
Parts Town•Fort Wayne, IN
•Hybrid
About The Position
The Warranty Claims Specialist (internally known as Warranty Wizards) supports our customers and manufacturers by providing an exceptional customer experience throughout the entire warranty process. Working closely with the customer support team and Fulfillment Center, this specialist is responsible for ensuring all warranty claims are submitted promptly. If you’re courageous and it’s your destiny to become a Warranty Wizard, apply today!
Requirements
- Proficient in Microsoft Office (especially Excel), Esker, Salesforce and Syspro
- Stellar customer service and interpersonal skills
- Enjoy working independently to achieve weekly and monthly deadlines
- Adaptable and thrive in a fast paced environment (speed and accuracy are a must!)
- High attention to detail and strong data entry & organizational skills
- Proficient in both written and verbal English
- Quality, high speed internet connection at home
- Can work a schedule of M-F 8:00 AM - 5:00 PM with flexibility to adjust to different hours as needed.
Nice To Haves
- Spanish is a plus!
Responsibilities
- Working with customer support team, customers and Manufacturers on warranty process and transferring that information to a variety of different forms and portals for payment
- Generate account adjustments and warranty invoices in the company’s ERP system (Syspro)
- Learn and comprehend defective part process to address customer and manufacturer questions
- Transfer tech service calls and corresponding invoice into warranty websites
- Interpret and process warranty and defective part documents
- Produce monthly Warranty spreadsheets in Excel
- Deliver exceptional customer service through phone calls and e-mails to internal teams, our customers, and our manufacturer partners
Benefits
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- Health insurance
- 401k/401k match
- Employee assistance programs
- Time away
- Paid sick time off
- Paid holidays
- Paid parental leave
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
