Warranty Claims Analyst - Bensalem, PA
About The Position
The Warranty Claims Analyst will advise sales, parts, and service managers on warranty-related matters to ensure customers receive fair value while recovering maximum dollars. This role is responsible for assuring that Service Departments follow procedures and complete warranty requirements on warranty service calls and other service documents. The analyst will also ensure all Caterpillar and other product lines’ warranty requirements are met daily and warranty issues are resolved immediately. Communication with Factory Warranty Analysts and Service Operations Reps is key for fair claims settlement. The analyst will advise the Corporate Warranty Manager of any discrepancies and problems associated with claim recovery, maintenance, processing, and procedures. Additionally, this role will assist Service Departments in all divisions with warranty service calls and claims processing when necessary, and analyze and process suspected warranty failures to determine responsibility and fair settlement of claims.
Requirements
- High School Diploma or equivalent required
- Minimum 5 years experience in the heavy equipment or automotive industries and equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
- Excellent communication and interpersonal skills, both verbal and written.
- Experience with Microsoft Office, Excel, and Word.
Nice To Haves
- Associate degree preferred
Responsibilities
- Advise sales, parts, and service managers on warranty-related matters to ensure our customers receive fair value while recovering maximum dollars.
- Assure that our Service Departments follow procedures and complete warranty requirements on warranty service calls and other service documents.
- Assure all Caterpillar and other product lines’ warranty requirements are met daily, and warranty issues are resolved immediately.
- Communicate with Factory Warranty Analysts and Service Operations Rep. when necessary to ensure fair claims settlement.
- Advises Corporate Warranty Manager without delay any discrepancies and problems associated with claim recovery, maintenance, processing, and procedures. (i.e., Excessive Labor, partial settlements, zero settlements)
- Assist the Service Departments in all divisions with warranty service calls and claims processing when necessary.
- Analyze and process on a timely basis suspected warranty failures to determine responsibility and fair settlement of claims to all parties concerned.
- Analyze settlement maintenance (i.e., Status: pending, held) and process to maintain the accuracy of accounting reports.
- Assure, when presented, that warranty service calls are finished and invoiced without delay.
- Respond to inquiries and provide warranty-related data on all product lines when requested by customers, co-workers, TEPS dealers, and the credit department promptly.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
