Warranty Claim Representative

Latham, The Pool Company • Latham, NY

5d • $20 - $28 • Onsite

About The Position

The Warranty Claim Representative is responsible for the triage and administration for all claim/repair inquiries within a timely manner, ensuring a high level of service. This role is responsible for performing clerical duties around the Consumer repair lifecycles (data entry, drafting correspondence, cross system searches), policy administration (review of applicable warranties for coverage against case files), and customer service (interacting with customers by phone and email). French Canadian bilingual skills preferred helpful.

Requirements

• Associate, degree or prior work experience required.
• 3 years insurance claims experience required.
• 2 years’ experience in pool, manufacturing, distribution, or design industry required.
• Bilingual - French-helpful.
• Excellent telephone and interpersonal skills.
• Strong organizational skills, ability to multi-task and meet deadlines.
• Strong computer skills including proficiency in Microsoft Office Suite and ability to learn new computerized systems and programs.
• Ability to work with diverse customers and colleagues.

Nice To Haves

• Prior experience in conflict resolution and negotiation preferred.

Responsibilities

• Respond to all inquiry’s received by phone or email in a timely fashion.
• Exhibit professional and courteous demeanor, technical accuracy and conformance to company policies and practices.
• Document all inbound and outbound communications received for auditing purposes.
• Preform clerical duties associated with the Consumer repair life cycle (data entry, information requests, drafting correspondence)
• Act as a liaison between sales, manufacturing, marketing, vendors, and customer service to resolve customer inquiries.
• Ensure data integrity of all claims information by validating submitted information against ERP systems to supplement quality programs.
• Administer all repair work orders submitted by gathering supporting information and reviewing applicable warranty policy to determine coverage.
• Collection and processing of customer payments for services purchased through service offers.
• Queueing of workorders into master schedule.

Benefits

• Medical, dental, and vision coverage
• 24/7 telehealth and wellness resources
• Personalized benefits advocacy and support
• Expert second opinions and access to leading specialists
• 401(k) with a 50% company match up to 6%, and financial protection benefits
• Flexible PTO and 11 paid holidays
• Mental health, family care, and financial wellness resources
• Professional Development: Training programs, Tuition Reimbursement, and growth opportunities.
• Supportive Environment: A culture rooted in collaboration, integrity, and respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree