Claim Representative

Berkley•West Hartford, CT

1d•Onsite

About The Position

Berkley Small Business Solutions (BSB) is committed to providing small business customers with the next generation of small business solutions, including offering operational, underwriting, and marketing opportunities. We offer insurance products to Small Business Owners for transportation and other main street businesses. We leverage underwriting expertise, data, and analytics, and automation for risk assessment, selection, pricing retention. We champion our customers, distribution always seeking a smarter way to provide a more efficient and better user experience. We are a proud member of W. R. Berkley Corporation, one of the largest commercial lines property casualty insurance holding companies in the United States. With the resources of a large Fortune 500 corporation and the flexibility of a small company, we exclusively work with select independent agents to bring technology solutions that help them build their business.

Requirements

1+ years of casualty claim handling experience
Excellent interpersonal and communication skills
Strong problem-solving and organizational skills
Computer proficiency, including working knowledge of Microsoft Office products
Willingness to learn and expand knowledge
Position will require that Claims Representative obtain independent adjuster’s licenses for all states that have requirement, including but not limited to: AL, CT, GA, FL, ME, MS, NY, NC, SC, TN, TX. Licenses must be obtained within 90 days of hire and require course work, testing, and background checks that may include fingerprinting.

Nice To Haves

Trucking experience preferred
Previous experience in customer service role, or a related field, is preferred but not required.

Responsibilities

Handling low-complexity claims involving physical damage, property damage, total loss, fuel spills, medical payments, and cargo damage resulting from commercial auto claims.
Working closely with insureds and stakeholders to ensure timely and accurate claims resolution and provide exceptional customer service.
Acting with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
Updating appropriate parties as needed, providing new facts as they become available and explaining impact of those facts upon the liability analysis and settlement options.
Collaborating with vendors to ensure timely appraisal and evaluation of damages.
Analyzing coverage by applying policy information to facts or allegations of each loss.
Communicating coverage decisions to insured and stakeholders and updating coverage analysis as new facts warrant it.
Ensuring compliance with jurisdictional requirements, including timeliness of communicating coverage disposition.
Maintaining discipline in securing and updating information throughout the life of the claim.
Ensuring data is complete and complying with statutory requirements for reporting.
Establishing and maintaining appropriate initial, subsequent loss, and expense reserves.
Ensuring supporting rationale for each reserve is documented within the electronic claim file.
Acting with urgency in collaborating with internal stakeholders regarding significant changes within claim reserving.
Directly investigating each claim through prompt and strategic contact with appropriate parties including policyholders, witnesses, claimants, law enforcement agencies, agents, medical providers, and technical experts to determine the extent of liability, damages, and contribution potential.
Interviewing witnesses and stakeholders.
Taking recorded and/or written statements when appropriate.
Evaluating all claims for recovery potential.
Directly handling recovery efforts and/or engaging and directing Company resources for recovery efforts.
Utilizing diary management system to ensure all claims are handled timely and in compliance with jurisdictional requirements and Company guidelines.
Collaborating with external vendors, e.g., appraisers and independent adjusters.
Managing total loss claims process including vehicle appraisal procedures, diminished value, vendor networks, subrogation demands, salvage procedures and heavy equipment appraisals.
May perform other functions as assigned.