Warranty and Dealer Records Specialist

Rehlko•US_WI_Sales, WI

2d•$63,100 - $79,500•Remote

About The Position

The Warranty and Dealer Records Specialist for Engines provides leadership in warranty administration which includes processing claims, system maintenance, policy review, recovery and procedure updates. This is a remote role. However, preference will be given to qualified candidates who live in Sheboygan or Milwaukee. Important Notice: This position is primarily remote. However, if you reside within a 50-mile radius of a Rehlko site, you may be required to work onsite at least 2-3 business days per week.

Requirements

Associate or Bachelor’s degree preferred or equivalent combination of relevant education and experience.
Demonstrated strong written and verbal communication skills with a customer-first mindset, particularly in technical support environments.
Proficiency with data in computer systems, including data entry, with a strong emphasis on accuracy, efficiency, and attention to detail in Excel.
2+ years of work experience in a background in business, technical support, or experience in customer service, product support, warranty administration, or quality assurance.
Mechanical aptitude and working knowledge of engine systems.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Rehlko hires candidates only in states where we have an established business presence. We do not hire candidates residing in the following states: AK, AR, DE, HI, ME, ND, NE, VT, WV, WY. Remote work opportunities are also unavailable for these locations.

Nice To Haves

Previous warranty or customer service experience within engine, power equipment, automotive, or related industries is highly desirable.

Responsibilities

Review, evaluate, and adjudicate engine warranty claims to ensure compliance with Rehlko warranty policies and procedures.
Administer and return warranty claims that do not meet policy requirements, providing clear communication and justification.
Evaluate and process sales policy adjustment claims in alignment with business guidelines.
Investigate and resolve customer and distributor warranty issues, ensuring timely and accurate resolution.
Serve as a key contact for distributors, dealers, OEMs, and internal teams regarding warranty claims, policies, dealer records as it pertains to aftermarket parts and service.
Follow up on outstanding information to ensure timely progression of claims through the adjustment process.
Support processes related to registrations, and extended warranty applications.
Develop, implement, and maintain warranty system alerts, documentation, and user guidance tools within online systems.
Recommend improvements to warranty processes and procedures to enhance claim accuracy and reduce overall warranty costs.
Maintain system data including flat rates, policies, and global parameters to ensure consistent and efficient claim processing.
Assist with updates to Warranty Policy and Procedures documentation.
Maintain and manage dealer and service entity records within the warranty system, ensuring accuracy, completeness, and compliance with company standards.
Lead and support dealer/service entity audit processes, validating account data, activity, and adherence to program requirements.
Coordinate and execute dealer re-sign / reauthorization processes, including documentation collection, approvals, and system updates.
Partner with field service and cross-functional teams to ensure dealer network governance and integrity.
Serve as the primary OEM liaison for warranty adjustments, collaborating with OEM partners to review claims, clarify requirements, and ensure alignment with warranty policies.
Provide technical and procedural guidance to OEM partners regarding claim submission, documentation standards, and failure analysis expectations.
Support alignment between internal teams and OEMs to drive consistency, improve claim quality, and reduce processing cycle times.
Provide technical assistance for users of the warranty system, including troubleshooting issues and answering policy or claim-related questions.
Administer system access, user roles, and security within the warranty platform.
Execute additional projects and assignments as directed by the Manager of Technical Services.