Warranty and Campaign Administrator

GREENMARK EQUIPMENT LLC•Holland, MI

15h•Onsite

About The Position

GreenMark Equipment is seeking a detail-oriented and organized Warranty & Campaign Administrator to manage and process manufacturer warranty claims. This role serves as a key liaison between service technicians, management, and equipment manufacturers to ensure accurate, timely, and compliant warranty submissions. The ideal candidate is highly organized, customer-focused, and comfortable working in a fast-paced dealership environment.

Requirements

Experience working in a service department
Experience with basic accounting practices
Experience with basic computer functions
Experience working cooperatively in a team environment
Experience communicating effectively
High School Diploma, GED, or equivalent experience required

Nice To Haves

Associates degree preferred

Responsibilities

Process and submit warranty claims to manufacturers (including John Deere) in a timely and accurate manner
Assist assigned service departments with campaigns that the manufacturer assigns
Review repair orders and technician documentation to ensure warranty eligibility and compliance
Track warranty claims, credits, and rejections; follow up on outstanding or denied claims
Communicate with service technicians and advisors to resolve documentation or claim issues
Maintain accurate warranty records and files in dealership management systems
Stay current on manufacturer warranty policies, procedures, and updates
Assist with warranty audits and ensure compliance with manufacturer standards
Provide support to the service department regarding warranty-related questions
Identify trends or recurring issues and report findings to management
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains knowledge of John Deere and competitive products