Warranty Administrator

RWC Group•Phoenix, AZ

13d•$45,000 - $60,000

About The Position

Looking for a long-term career in a high demand industry with a great career path for growth? We offer many different opportunities depending on your background and experience level. RWC International is a proven leader in the truck and bus service and repair industry. RWC is a family-owned company that cares and we offer competitive wages, paid time off & holidays, full health benefits and a 401k match. We value what makes a family successful: commitment, compassion, hard work and a desire for each other to succeed. No matter your level when you join us, we want to help you grow. Position Overview: The Warranty Administrator is responsible for preparing, submitting, and recording warranty claims to ensure high customer satisfaction by adhering to OEM practices and company policies.

Requirements

Minimum of 3 years’ experience in the Medium/Heavy-Duty truck or automotive industry.
Basic understanding of automotive systems and repairs.
Ability to understand and communicate vendor warranty guidelines and approval processes.
High degree of product technical knowledge.
Team player with a strong commitment to customer satisfaction.
Self-motivated with good written and verbal communication skills.
Professional conduct.
Superior problem-solving skills for achieving win-win solutions.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Must be able to successfully pass a background check and a pre-hire drug and alcohol test.

Responsibilities

Prepare, code, and submit all OEM and vendor warranty claims promptly.
Ensure compliance with all OEM and vendor policies and warranty procedures.
Utilize technical knowledge to verify proper documentation of repairs for warranty coverage verification.
Book and close repair orders upon completion.
Request goodwill assistance for customer satisfaction.
Reconcile warranty receivables with payments weekly.
Follow up on outstanding claims within 30 days.
Review and resubmit rejected or underpaid claims.
Ensure warranty parts are tagged and confirm shipping.
Track warranty parts with relevant details.
Stay updated on warranty policies and product changes.
Provide warranty updates to service staff and technicians.
Ensure all warrantable repairs are documented accurately.
Completed manufacturers training courses to obtain certification.
Maintain a professional appearance and a safe, clean work environment.
Attend warranty staff meetings.
Explain warranty coverages to customers.