Warranty Administrator

Pete's RV Center•South Windsor, CT

11d•$55,000 - $65,000•Onsite

About The Position

We are looking for an experienced Warranty Administrator to join our Service team. The right candidate should be self-driven, detail oriented and a team player. Prior Automotive or RV dealership experience is a plus!

Requirements

Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Pleasant/friendly demeanor and an outgoing personality.
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
Proficient with Microsoft Office Suite
Willingness to learn.
A desire to work in a commission, performance based environment.
Ability to multi-task and follow tasks as assigned.
Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!

Nice To Haves

Prior Automotive or RV dealership experience is a plus!

Responsibilities

Communicates with manufacturers regarding warranty approvals, payment and shortages
Ships defective parts back to the manufacturer
Processes all warranty requests in compliance with both company standards and legal requirements
Reviews repair orders written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
Determines and enters the applicable labor operation codes, failure codes, parts stamps and/or other administrative data required and enter them on the repair orders
Interprets and translates technician’s comments into damage codes/operation codes
Ensures all correct parts have been charged and if necessary re-priced
Locates damage codes for warranty repairs
Identifies the appropriates technicians for the hours earned on the operations they performed according to manufacturer policies and procedures
Transmits claims and posts payments from the manufacturers
Accurately codes warranty claims and entering into the dealerships automated system
Corrects data entry or claim errors
Administers warranty parts identification and disposal
Researches all factory recalls and announcements
Reconciles all warranty receivables and works with the accounting department to obtain payments
Handles rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.
Maintains all service and customer records as required by the warrantor
Assists the Service Department with other tasks as needed