Warranty Administrator

Pete's RV CenterSouth Burlington, VT
13d$55,000 - $65,000Onsite

About The Position

We are looking for an experienced Warranty Administrator to join our Service team in South Burlington. The right candidate should be self-driven, detail oriented and a team player. Prior Automotive or RV dealership experience is a plus!

Requirements

  • Organized and friendly personality
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Clean driving record
  • Pleasant/friendly demeanor and an outgoing personality.
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
  • Proficient with Microsoft Office Suite
  • Willingness to learn.
  • A desire to work in a commission, performance based environment.
  • Ability to multi-task and follow tasks as assigned.
  • Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!

Nice To Haves

  • Prior Automotive or RV dealership experience is a plus!

Responsibilities

  • Communicates with manufacturers regarding warranty approvals, payment and shortages
  • Ships defective parts back to the manufacturer
  • Processes all warranty requests in compliance with both company standards and legal requirements
  • Reviews repair orders written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
  • Determines and enters the applicable labor operation codes, failure codes, parts stamps and/or other administrative data required and enter them on the repair orders
  • Interprets and translates technician’s comments into damage codes/operation codes
  • Ensures all correct parts have been charged and if necessary re-priced
  • Locates damage codes for warranty repairs
  • Identifies the appropriates technicians for the hours earned on the operations they performed according to manufacturer policies and procedures
  • Transmits claims and posts payments from the manufacturers
  • Accurately codes warranty claims and entering into the dealerships automated system
  • Corrects data entry or claim errors
  • Administers warranty parts identification and disposal
  • Researches all factory recalls and announcements
  • Reconciles all warranty receivables and works with the accounting department to obtain payments
  • Handles rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.
  • Maintains all service and customer records as required by the warrantor
  • Assists the Service Department with other tasks as needed

Benefits

  • Health Benefits
  • Vision & Dental Insurance
  • 401K Retirement Plan with Company Match
  • Paid Holidays
  • Personal Time Off Accrual
  • Paid Uniform Service
  • Advancement Opportunities
  • On-the-Job Training
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