Warranty and Billing Specialist

Great Lakes South Town•Glendale Heights, IL

1d•Onsite

About The Position

The Warranty Billing Specialist is responsible for processing and managing warranty claims, ensuring accurate billing, and maintaining compliance with manufacturer and company policies. This role involves reviewing repair orders, submitting warranty claims, tracking reimbursements, resolving discrepancies, and communicating with service advisors, technicians, and manufacturers to ensure timely and accurate claim processing. The position requires strong attention to detail, organizational skills, and knowledge of commercial HVAC, refrigeration and cooking equipment.

Requirements

Strong understanding of industry equipment
High attention to detail to spot discrepancies in labor times and parts
Navigating multiple 3rd party billing platforms, Global Edge, and Microsoft Office/Excel
Excellent customer service and conflict resolution skills to handle customer disputes
Able to prioritize tasks

Nice To Haves

Knowledge of commercial HVAC, refrigeration and cooking equipment

Responsibilities

Review, prepare, and submit OEM, dealer, or extended-warranty claims in accordance with strict manufacturer guidelines.
Verify coverage eligibility, validate parts/labor accuracy, and flag discrepancies in service orders.
Maintain and update labor codes/rates as needed.
Partner with internal teams (e.g., service advisors, technicians) to close documentation gaps and maintain accurate tracking in claims management systems.
Track claim statuses, reconcile accounts receivable for short paid/adjusted claims, and resubmit or appeal any denied or rejected claims.
Maintain billing speed in accordance with company guidelines and month end procedure.