Warranty Analyst

The Timken Company•Traverse City, MI

6d•Onsite

About The Position

Cone Drive Operations, a Timken company, is seeking a Warranty Analyst in Traverse City, Michigan. With over 100 years of success in the gearing industry, Cone Drive offers a challenging career with opportunities for personal and professional advancement. Employees contribute to improving the efficiency and reliability of industrial machinery. The Warranty Analyst will lead the warranty process from customer notification to issue resolution, and support continuous improvement initiatives for manufacturing operations and the quality management system.

Requirements

Bachelor of Science in Engineering, Manufacturing, or related discipline; or equivalent combination or education and experience.
3 to 5 years experience in a Quality Engineering or related role.
Proficiency in root cause analysis tools (5 Why, FMEA, Pareto, fishbone)
Prior experience in a technical customer support role in gearing or related industry preferred.
Strong analytical and problem solving skills.
Six Sigma or related training preferred.
Must possess excellent verbal and writing skills.
This position may require access to United States export controlled technical data (“CTD”) and hardware under the Departments of US State (ITAR) and/or Commerce (EAR). Eligible candidates are; US Citizens, Green Card holders, Asylees or others eligible to receive US export license authorizations.
Candidate must be authorized to work in the US.

Nice To Haves

Prior experience in a technical customer support role in gearing or related industry preferred.
Six Sigma or related training preferred.

Responsibilities

Performs customer support for warranty issues by reviewing the customer’s reported issues, applications and evaluation of returned product.
Primary customer interface from initial notification from customer, case initiation to final reporting of warranty return evaluation disposition.
Facilitates containment, root cause and corrective actions associated with warranty return to prevent future occurrences in cooperation with Operational, Engineering and Customer Service functions.
Maintains good rapport and productive communications with customers, field representatives, team members and other departments.
Coordinates actions to support customers and help in maintaining business growth.
Presents warranty reports and explains details to customers along with disposition of warranty status.
Prepares and presents warranty status and trends to Cone Drive teams.
Prepares orders and routings to complete repairs for warranty returned product.
Performs customer on-site warranty service calls or evaluations as needed.
Supports internal audit process for the Quality Management System.