Warranty Administrator

Kirby-Smith Machinery, Inc. - Dallas, TX•Dallas, TX

2h•Onsite

About The Position

Responsible for the recovery from various manufacturers for the cost involved in performing warranty repairs on equipment the company represents and for the documentation and maintenance of all records pertaining to all warranty policies and work performed.

Requirements

Three years of experience in warranty administration in the heavy equipment or automotive industry
High school or equivalent
Proficient in Microsoft Office suite at the intermediate level or higher
Proficient in Internet applications and research
Ability to interpret Parts and Shop Manuals
Excellent interpersonal skills
Excellent communication skills, verbal and written
Excellent problem-solving and negotiation skills
Detail-oriented with excellent follow-up and follow-through work traits

Responsibilities

Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
Learns and maintains a clear understanding of warranty policies from manufacturers we represent
Analyzes work orders and determines warranty from non-warranty repairs
Coordinates effectively with Service Coordinators, Product Service Managers, Service Technicians, and Parts department to gather necessary information for claim submission
Reviews warranty work orders to ensure accurate documentation and technical notes for maximum reimbursement
Prepares and submits accurate warranty claims to manufacturers within the required time limit
Reviews all warranty claims submitted from the previous day and maintains Accounts Receivable with a goal of all receivables staying within 0-30 days
Communicates with Manufacturers, Service Coordinators, Product Service Managers, and Service Managers regarding warranty issues, claim statuses, and resolutions
Submits credit memos to the accounting department promptly
Reviews open WIP, identifying warranty work orders with last labor date of 7 days or older and ensures completion of repairs and initiates the warranty submission process
Ensures consistent and reliable on-site attendance
Performs other job-related duties as assigned