Warranty Administrator

Gary Yeomans Ford Knoxville • Knoxville, TN

3d

About The Position

Large Successful Ford Dealership is currently seeking a Warranty Administrator. Location offers excellent cost of living and is a great place to raise a family. Essential Duties of the Position: Processes warranty claims on a timely basis for each franchise or distributor. Processes all warranty paperwork to ensure proper documentation. Verifies criteria required by factory or distributor. Reconciles all warranty receivables with payments through the appropriate accounting schedule. Posts credits on computer. Resubmits all rejected claims promptly or receives authorization to write them off. Follows up on payment of outstanding claims. Arranges for parts to be shipped to the factory or distributor, or to be scrapped. Files and maintains all service records as required by the warrantor. Keeps informed of all factory recalls and bulletins. Assists with body shop warranty claims as needed. Assists with any clerical needs as directed by the fixed operations manager or the controller. Reliable attendance at scheduled shifts. Performs other duties as assigned.

Requirements

• Two years previous warranty administrator experience preferred
• Professional appearance a must
• Ability to maintain and cultivate Customer and Employee satisfaction that fosters long term relationships
• Must be able to pass pre-employment background check and drug screen

Nice To Haves

• Two years previous warranty administrator experience preferred

Responsibilities

• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Posts credits on computer.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follows up on payment of outstanding claims.
• Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
• Files and maintains all service records as required by the warrantor.
• Keeps informed of all factory recalls and bulletins.
• Assists with body shop warranty claims as needed.
• Assists with any clerical needs as directed by the fixed operations manager or the controller.
• Reliable attendance at scheduled shifts.
• Performs other duties as assigned.

Benefits

• Competitive Pay Plan
• Medical dental & Vision
• 401k Retirement Plan
• Paid Vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed