Warm Line Phone Operator (part-time, weekends)
About The Position
Promotes a recovery-based approach to member care emphasizing hope, respect, self-direction, and empowerment. Provides peer support, education about community resources, and other supportive services to aid members in recovery from mental illness and/or addiction disorders. Guidance and direction are provided by the Warm Line Coordinator and Director of Clinical Services. This is a part-time weekend position. The role also includes collaboration with the crisis line to support callers and help ensure their safety. HOPE, Inc. is an equal opportunity employer and complies with applicable federal, state, and local nondiscrimination laws.
Requirements
- High school diploma or GED.
- At least 21 years of age, including to meet licensing requirements.
- Strong leadership and organizational skills.
- Effective oral and written communication skills.
- Effective listening skills and the ability to empathize with people.
- First-hand knowledge of a behavioral health condition or substance abuse issue, whether or not the individual received treatment or medication, or identification as a family member of someone in recovery.
- First Aid and CPR certification.
- Proof of TB within the last year.
Responsibilities
- Promote HOPE, Inc. as a premier peer support organization to the behavioral health community and prospective funding sources.
- Ensure compliance with and support of Executive directives, agency contracts, and established policies and procedures.
- Share personal recovery experience positively through coaching, role modeling, and mentoring to help members develop skills and achieve their goals.
- Provide callers with community resources effectively.
- Actively listen to members without offering advice.
- Provide information about service options at RBHA direct-contracted agencies.
- Complete behavioral health record documentation in accordance with agency and funding source requirements.
- Participate in the agency's recruitment process.
- Communicate with the supervisor regarding difficult calls.
- Collaborate with the crisis line to field crisis calls and support callers to help ensure their safety.
- Advocate for members, as needed, to help ensure delivery of necessary services.
- Perform other related duties in accordance with agency growth, departmental needs, and changes.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
