Warehouse Trainee 1

Wheeler Machinery Co•Hurricane, UT

About The Position

The Warehouse Trainee 1 provides customers with parts solutions while contributing to a positive and energetic environment. The role greets and assists customers and helps identify and order parts through channels such as phones, counters, and email. It also supports parts order processing, back-order management, returns, storefront upkeep, and warehouse and parts specialist duties as needed.

Requirements

Maintain a continuous commitment to working safely.
Promote teamwork and work closely with all departments throughout the company.
Demonstrate customer-service proficiency or aptitude, including the ability to add value to products and services and build relationships between the dealership and customers.
Demonstrate strategic organization and the self-discipline to use time, energy, and resources effectively toward department and company objectives.
Understand described goals, objectives, concepts, or strategies and take initiative to achieve them.
Communicate and work effectively with coworkers and customers.
React well under pressure.
Understand the urgency of the industries served and the need to get customers' equipment repaired quickly.
Take ownership of problems and determine solutions for customers while maintaining the integrity of the Wheeler team.
Understand Wheeler Machinery and vendor logistics networks.
Have training or a background in customer-service phone skills.
Have experience in customer-facing roles.

Responsibilities

Greet and assist walk-in customers with an energetic, solutions-oriented attitude.
Research and identify parts using associated parts systems, and create and manage customer orders.
Advise customers about substitute parts when a replacement is unavailable.
Proactively follow up on need-by dates to manage emergency fees and freight charges.
Research and procure will-call parts for walk-in customers.
Answer questions and provide solutions for will-call orders, including back orders, shipping and logistics, and updated parts questions.
Proactively manage customer expectations related to back orders.
Perform warehouse journeyman and parts specialist duties as required.
Pull, pack, and release parts orders as needed.
Participate in monthly phone soft-skills training.
Participate in and complete training as required or available.
Work the daily customer back-order queue (EMBO report).
Process 30-day returns.
Process and stage customer orders.
Clean and stock the storefront and Parts Express area daily and as needed throughout the shift.
Perform other duties as assigned.