Warehouse Supervisor- 2nd shift

Ahead•Libertyville, IL

About The Position

AHEAD is seeking a motivated, results-oriented warehouse leader to oversee daily shipping warehouse operations and maintain a safe, efficient, and productive work environment. The role leads warehouse associates and oversees the product lifecycle, including receiving, stocking, inventory, picking, packing, and shipping customer orders, in accordance with company standards for safety, security, quality, and productivity. The supervisor plans and assigns daily work, trains and coaches employees, conducts performance appraisals, addresses performance issues, and resolves employee and fulfillment problems. They coordinate schedules, materials, and staffing to meet business objectives, communicate with stakeholders about operational constraints, and collaborate across departments. The role also supports project management and continuous-improvement work, maintains accurate inventory and shipping records, and ensures compliance with safety rules and US import and export procedures.

Requirements

High school diploma.
3–5 years of experience in a warehouse receiving, picking, and shipping environment.
Proven ability to manage, train, develop, coach, and mentor employees.
Ability to resolve conflicts, meet deadlines, manage production activities, and multitask in a fast-paced environment.
Ability to read and write English, follow verbal instructions, and use simple math.
Strong leadership skills and ability to motivate and develop a team.
Excellent organizational skills and attention to detail.
Proficiency in warehouse management principles and best practices.
Strong communication, interpersonal, and problem-solving skills.
Microsoft Office experience.
Ability to work independently and as part of a team.
Ability to operate an electric pallet jack.
Ability to meet essential job functions and productivity standards, maintain regular and punctual attendance, and safely perform the physical duties described.
Regularly talk or hear; frequently stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.

Nice To Haves

Associate degree.
Warehouse experience in a supervisory role.
Experience with warehouse management systems (WMS) and transportation management systems (TMS).
Microsoft Teams experience.
Ability to operate a stand-up reach truck.

Responsibilities

Oversee departmental activities and perform supervisory duties in accordance with company policies, procedures, and applicable laws.
Lead, motivate, train, coach, and develop warehouse associates; plan and assign daily work, conduct performance appraisals, and address performance issues.
Determine staffing needs and delegate labor based on receiving, picking, packing, and shipping workflows.
Oversee warehouse receiving, picking, packing, and shipping activities, setting expectations and meeting KPIs.
Resolve employee issues, promote positive employee relations, and enforce company policies fairly and consistently.
Review schedules, materials, and staffing to coordinate daily warehouse activities and meet business objectives.
Communicate with assigned employees and stakeholders about material or staffing constraints, vendor issues, picking delays, carrier or packaging issues, and inventory discrepancies; coordinate with support groups to resolve problems.
Collaborate with other departments, including account coordinators and production staff, to support smooth operations.
Ensure compliance with US import and export procedures and warehouse safety protocols.
Drive quality and continuous-improvement efforts, including reducing process variation and ensuring products and services meet quality requirements.
Maintain accurate warehouse and work-in-progress inventory, receipt, picking, and shipping records; support cycle counts and stock accuracy.
Troubleshoot receiving, picking, and shipping errors; identify root causes and support corrective and preventative actions.
Contribute to creating, improving, and training employees on SOPs and Dozuki training documentation.
Assist with planning and leading departmental and continuous-improvement projects, using project management software to help complete projects on time.
Maintain a clean, organized warehouse and lead or assist with 5S implementation and audits.
Address departmental inquiries and requests and resolve order fulfillment issues.
Perform assigned duties, back up Warehouse Associate I, II, and III and Lead roles, and complete other related duties as required.
Follow detailed, step-by-step instructions and adapt to changing instructions in a fast-paced environment.